Senior Learning Facilitator

Why does the job exist? What is the primary objective of the job that must be achieved by the
incumbent?

A senior learning facilitator’s job scope will include managing stakeholders, assessing learning needs, planning, designing, developing, facilitating and evaluating learning effectiveness of training courses and programmes for the PA staff, grassroots leaders and other participants to build a growth mindset and enhance their knowledge and skills so that they can (i) better support PA’s role in bringing people together and bringing people and Government closer, and (ii) contribute more meaningfully and effectively to the community building process in Singapore.

He/she will provide support and report to the Assistant Dean and Vice-Dean on all matters pertaining to both synchronous and asynchronous training courses and programmes.

Key duties and responsibilities that need to be performed to meet the primary objective of the job. This will include the important result areas (what) along with the rationale (why).

**Training for PA Staff and Grassroots Leaders (GRLs)**
- Provides training consultancy services to PA Divisions, including GCD Office and its’ grassroots organisations (GROs) to customise and contextualise training packages to enhance the PA staff and GRLs’ core competencies in support of PA’s roles in enhancing people-to-people (P-P), people-to-government (P-G) and government-to-people (G-P) engagement;
- Conducts face-to-face, virtual and blended training courses/workshops and other experiential-based activities, including customised ones, for PA staff and GRLs to develop and enhance their knowledge and skills in the core competencies in P-P, P-G, G-P and community leadership so as to serve the community more effectively;
- Facilitates and encourages a growth mindset in PA staff and GRLs towards continuous learning and better change management; and
- Translates relevant PA knowledge and concepts into appropriate teaching materials and incorporates them into the contents of modules and programmes.

**Management and Organisation of Training Programmes**
- Develops and contextualises training materials, including eLearning course wares, facilitator’s guides, learners’ guides, and training aides such as digital interactive media, PowerPoint slides, videos, etc;
- Applies and integrates learning technology innovations in curriculum or programme development to enrich learners’ experience.
- Conduct assessments which measure learners competence and development, and managing the award of certifications and accreditations.
- Recommends action plans to improve NACLI’s training programmes to better meet the current and future expectations and needs of its stakeholders, including

(i) Regular reviews and evaluation of existing NACLI’s training programmes; and

(ii) Design and development of new training programmes;
- Works closely with PA Divisions and/or GRCs and constituencies as the account manager to design and coordinate training plans;
- Initiates, plans and conducts field research such as surveys, focus group discussions and observations of grassroots activities to obtain the primary data needed for teaching materials and literature review so as to enhance NACLI’s training courses and programmes;
- Develops and reviews the organisational and role-specific capabilities frameworks and training roadmaps for PA staff and GRLs;
- Coordinates with NACLI’s Training Administration and Operations department and PA Divisions to ensure that administrative and logistics support are efficiently and sufficiently provided so as to create a conducive environment for training;
- Assists in conducting regular safety checks and audits to ensure that the training facilities, especially the outdoor teambuilding equipment, are in good working order and safe for use;
- Coordinates and implements NACLI projects for staff and GRLs, such as workshops, ad-hoc projects etc, to enhance their learning;
- Update training matters at Staff and Training Operations and Coordination meetings;
- Work in taskforces and project teams to enhance NACLI’s training quality;
- Coordinates and facilitates other organisational learning initiatives in the PA.

**Training for Other Community Partners**
- Provides training consultancy to government agencies, educational institutions and other organisations to design and conduct training programmes so as to enhance their effectiveness in engaging the community and supporting PA’s initiatives for better P-P, P-G and G-P.

**GRC / Division Account Managers (GAMs / Divisions)**
- Works with PAHQ Divisions, Group Constituency Director (GRC) Offices, Constituency Office (CO)
- To identify training needs and gaps before recommending targeted, relevant and timely training interventions to address the training needs; build operational capabilities to achieve PA goals;
- To work with PAHQ Divisions, GCD Offices and COs to adopt a growth mindset and promote Self and Team learning initiatives such as Communi