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Flexi Customer Care Specialist

2 weeks ago

NorthEast Singapore SATS Full time

**About us** About SATS - Feed and Connect Communities**

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

**Key Responsibilities**
- You will attend to passengers at arrival claims with mishandled and damaged baggage.
- Raise reports of mishandled and damaged bags, in according to the various airline requirements.
- Trace mishandled baggage and keep passengers informed of the tracing status
- Assist passengers with odd size bags
- Answer hotline calls on baggage matters

**Key Requirements**
- Possess 4 GCE ‘N’ level credits / 3 GCE ‘O’ level passes or equivalent
- Professionalism, Patience and a "People-first" attitude
- Comfortable with shift work

Job Reference: SATS01050