Account Executive, Apj

JLL supports the Whole You, personally and professionally.

Account Executive, APJLocation - Singapore

**What this job involves**:
Summary The Account Executive, APJ is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. The Account Executive, APJ anticipates client needs and delivers to outperform on our contractual commitments and builds financial plans while striving to exceed revenue and profitability targets. The Account Executive, APJ creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities and success.

Supervisory ResponsibilitiesThe Account Executive, APJ leads a team of talented individuals to deliver an integrated multi-disciplined service to the account across the portfolio consisting of office, lab and manufacturing facilities. The services provided consist of facilities management, project management, portfolio strategy, transaction management, lease administration and occupancy planning.

The Account Executive, APJ will have several direct reports as well as some matrix reports.

Reporting relationshipsThe Account Executive, APJ will report to the Group Account Executive and matrix to the Global Account Director.

Roles & Responsibilities

LeadershipEstablishes the vision and strategy of the regional account plans and ensuring the client receives exceptional delivery
Understands the key business drivers, focuses the team to ensure those priorities are aligned with our deliverables
Ensures the account team is high performing and takes proactive action when required to refresh/enhance
Hires, attracts, and retains a team of top talented employees; improves team performance through regular coaching and feedback; provides recognition
Champions Inclusion for the team, acts as a sponsor for building a diverse team of talented individuals, with a focus on ensuring the Regional and Global Diversity & Inclusion strategy is delivered upon.
Builds and maintains a best-in-class agile culture across the whole team in the region ensuring that we act as One Team & deliver integrated services to the client
Acts a coach to the team, demonstrates coaching rather than directive style. Is an expert in allowing the team to manage with mínimal intervention, with ability to intervene and coach where needed

Client/Stakeholder ManagementServes as single point of contact for JLL’s service delivery and escalation point
Accountable for the service delivery to meet contractual obligations of JLL
Builds and manages relationships with key stakeholders in [the account] organization
Develops and implements a business plan which meets clients and JLL’s objectives for the account
Develops and maintains a detailed understanding of clients business and key factors influencing their requirement for our services
Manages new scope effectively

Financial ManagementBe responsible for achievement of the agreed financial targets for the account; revenue, expenses and Operation excellence targets.
Lead the development of the client budgets and forecasts in accordance with the financial timetable.
Meets the agreed growth targets for the account.
Looks for opportunities to cross-sell services.
Responsible for collection of fees from the account as well as tracking of outstanding payments.

Contract ManagementEnsures adherence to the contract requirements and intents
Responsible for the achievement of key performance indicators, service levels and other measures as contracted. Meets all the KPI/CPI’s and ensures no penalties to the management fees
Work with global account team and in region team to manage any contract change request

OperationsResponsible for management oversight of all resources involved in the delivery of services, e.g., recruitment, performance assessment etc.
Actively manages the professional development of all direct reports
Prepares and implements a Succession Plan for the account
Develops, implements and manages all regional initiatives and programs for the account
Drives client specific initiatives such as savings targets, benchmarking and best practices
Sources, transfers and implements best practices to the account through bringing outside in
Successfully communicates and commercializes successes and compliments to maintain a positive momentum
Drives regional consistency in the account e.g., in reporting, standard operating procedures, systems and HR practices
Establishes consistency in client reporting in each country
Conducts Quarterly Business Reviews in region and participates in global QBR’s

The Account Executive, APJ will have demonstrated the following:
Knowledge, Skills and Abilities (KSA) Minimum 10 years’ experience in real estate, preferably strength in Facilities Account Manage