Current jobs related to Senior Executive Officer I, Customer Experience - Singapore - Singapore Pools
-
Customer Service Officer
6 days ago
Singapore Customer Service Officer (Luxurious Beauty Spa) Full time**- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...
-
Customer Experience Executive
2 weeks ago
Singapore LVMH Full time**Poste** **Customer **Experience Executive****: - based in Singapore** Client experience **CRM** - Develop, implement and monitor CRM initiatives - Build local CRM roadmap, I sync with HQ Client strategy - Support global EDM, and propose local EDM - Support Clienteling transformation to drive loyalty - Monitor CRM Kpis on Sales Force’s **CLIENT...
-
Customer Experience Executive
3 days ago
Singapore Singapore Airlines Full timeCustomer Experience Executive / Senior Executive Join to apply for the Customer Experience Executive / Senior Executive role at Singapore Airlines Customer Experience Executive / Senior Executive Join to apply for the Customer Experience Executive / Senior Executive role at Singapore Airlines Get AI-powered advice on this job and more exclusive features....
-
IT Consultant
2 weeks ago
Singapore REDDOT HUNTERS PTE. LTD. Full timeOur client is a Leading Media & Entertainment SME with its HQ in Taiwan and a very strong presence in the Philippines. Due to business expansion within the company and in the i-gaming space, they are now seeking to hire a qualified talent for a newly created role. **IT Consultant (i-Gaming Business Experience a must) **A brief role summary**: - This is a...
-
Singapore Decathlon Singapore Full timeReady to play ? We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back - because winning is our favorite sport! What is our culture like ? - Where decisions spark High-fives: Decathlon rocks a lively, sporty vibe where mistakes can turn into...
-
Main Customer Service Officer
11 hours ago
Singapore beBee Careers Full timeJob Title: Main Customer Service Officer">We are looking for a seasoned professional to lead our customer service team. As a Main Customer Service Officer, you will be responsible for managing the day-to-day operations of our customer service counter, guiding and supervising team members, and ensuring excellent customer service standards are met.">Key...
-
Customer Experience Specialist
1 week ago
Singapore beBee Careers Full timeFront Office Service ProviderWe are seeking a skilled and enthusiastic individual to join our team as a Front Office Service Provider.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.You will be responsible for providing exceptional service to guests,...
-
Customer Service Officer
2 weeks ago
Singapore AGrader & I Pte Ltd Full timeDear Administrators, My name is Loo Yi, Head of Human Resources in AGrader Learning Centre. We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the North area at Yishun **(North Point City Mall)**. **We welcome you to join us, and will offer you**: - A Happy,...
-
Customer Service Officer
1 week ago
Singapore AGrader & I Pte Ltd Full timeDear Administrators, My name is Loo Yi, Head of Human Resources in AGrader Learning Centre. We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the North area at Sembawang **(Sun Plaza)**. **We welcome you to join us, and will offer you**: - A Happy, Positive &...
-
Senior Customer Experience Lead
2 days ago
Singapore beBee Careers Full timeJob DescriptionA Customer Service Manager is responsible for leading a team of customer service representatives to deliver exceptional service and resolve customer complaints in a timely manner. The ideal candidate will have strong leadership skills, excellent communication abilities, and the ability to work independently.Key ResponsibilitiesLead a team of...
Senior Executive Officer I, Customer Experience
2 weeks ago
We are looking for a passionate and professional Senior Executive Officer to join our Customer Experience team.
Based in Singapore and reporting to the Senior Manager, the incumbent will define and execute of physical and digital program for segmented customers with the objective of driving the retention of stated customer segment and diversion from illegal operators to SPPL to encourage responsible gaming and achieve customer advocacy.
However, we also recognize that each individual has a unique blend of skills. Whether your strength is in digital tools or content creation, we want to talk to you.
**What You'll Do**
- You will plan, execute, and deliver assigned Customer-focused projects within scope, timeline, and budget, develop project plans, timelines, and resource allocation strategies to ensure project success, monitor project progress, identify risks, and implement mitigation
strategies to address potential roadblocks.
- You will regularly communicate project status updates, milestones, and key metrics to stakeholders.
- You will collaborate with cross-functional teams to gather requirements, prioritize tasks, and drive consensus on project objectives, proactively address stakeholder concerns, resolve conflicts, and foster a collaborative project environment.
- You will influence decision-making processes by presenting data-driven insights, user feedback, and business cases to key stakeholders.
- You will develop good understanding of the segment or group of customers the program is designed for, conduct secondary research and learn from overseas operators offering similar program.
- You will monitor and provide regular report of progress and take-up rate, and constantly review program to ensure outcome is continuously met.
- You will support cross-functional collaboration in developing and executing customer-focused projects and strategic roadmaps, attend training and support for personal development to enhance productivity, efficiency, and personal growth among staff, staying relevant and
current.
**Who You Are**
- You will need a Degree in any discipline with at least 3 years of working experience in customer related functions.
- Experience in gaming products and services preferred.
- You should have vendor and stakeholder management, project management and execution experience, and understanding of research methodology and market trends.
- You should possess knowledge of customer experience, gaming products and processes.
- You should be a creative, results oriented, analytical, meticulous as well as a strategic thinker with a keen interest in consumer behaviour.
- You should be a good team player but able to work on own initiatives with minimum guidance.
- You should be able to convert data to information and then to knowledge which builds understanding of customer segments.
- You should be apt in managing conflicting deadlines and pressures, able to communicate effectively, written and verbally to management and staff.
**Benefits**
- Competitive salaries
- Flexi Benefits
- Staggered working hours
- Medical Insurance
Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us
Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.
