Order Management Specialist

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Description:

- Order Accuracy & Compliance - Review customer orders to ensure accuracy, completeness, and compliance with internal order entry procedures, JSOX requirements, export control regulation
- Sales Order Management - Monitor the entire order processing cycle to ensure timely execution, minimize entry errors, and maintain service quality. Perform regular analysis of order backlog and inventory levels to support proactive decision-making
- Stakeholder Support & Training - Provide guidance, training, and operational support to Shared Service Center (SSC) teams and internal stakeholders to ensure adherence to order management processes and procedures
- Customer Service & Complaint Resolution - Address service inquiries and customer complaints effectively. Coordinate root cause investigations with relevant departments, ensure timely status updates, and oversee the implementation of corrective actions. Collaborate closely with Global HQ, Local Country Offices, sales teams, and SSC to expedite orders and resolve issues.
- Inventory Management - Monitor and manage inventory levels to balance product availability with customer demand, while preventing excess stock accumulation
- Logistics Coordination and Documentation - Coordinate outbound logistics by initiating shipments and working with logistics teams to ensure timely manner
- Process Improvement - Review standard operating procedures (SOPs) regularly and identify opportunities to enhance efficiency, accuracy, and effectiveness in the end-to-end order fulfilment process
- Audit & Compliance - Support internal and external audits, including statutory, JSOX, and quality management assessments by providing timely and accurate information
- Project Support - Assist with ad-hoc tasks and contribute to cross-functional projects as needed

Job requirements:

- Degree/Diploma in Supply Chain Management, Engineering, Business Administration, Computer Science, or a related field
- Minimum 5 years of relevant experience in supply chain operations, order management, or a similar function
- Sound understanding of business processes, operational workflows, and cross-functional supply chain dynamics
- Proficiency in ERP systems (e.g., SAP, Oracle, or equivalent); experience with SAP S/4HANA is preferred
- Familiarity with JSOX compliance, export control regulations, and quality management systems
- Strong analytical skills, with the ability to interpret order backlogs, inventory reports, and KPIs using Excel or BI tools

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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