
End User Support Engineer
2 weeks ago
End User Support Engineer / IT Support Specialist
**Key Responsibilities**:
- Perform **Windows OS upgrades** (e.g., Windows 10 to Windows 11), including preparation, installation, data backup, and post-upgrade testing.
- Provide onsite and remote **technical support** for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot and resolve **hardware, software, and network-related** issues.
- Support and maintain **end-user systems**, ensuring security and compliance.
- Assist with setup and support of **Office 365, VPN access, printers**, and other IT assets.
- Handle **user onboarding/offboarding**, device configuration, and profile setup.
- Log and track issues via the IT **ticketing system**, ensuring timely resolution and communication.
- Document solutions, guides, and procedures to support standardization.
- **Travel to various customer sites** as needed (with expenses reimbursed).
**Requirements**:
- **2-3 years of hands-on experience** in IT support or desktop support roles.
- Strong experience with **Windows 10/11 upgrades and troubleshooting**.
- Good understanding of **Microsoft Office 365**, basic networking, and system imaging.
- Familiarity with **endpoint management tools** (e.g., Intune, SCCM) is a plus.
- Excellent **problem-solving and communication skills**.
- Valid driver’s license and willingness to travel.
**Job Type**: Contract
Contract length: 12 months
Pay: $1,500.00 - $3,500.00 per month
Schedule:
- On call
Work Location: In person
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