Desk Attendant

Chess at Three is looking for a new Club Administrator for our United Square outlet

WHO ARE WE?

Chess at Three is an international network of storytellers (chess tutors) who introduce chess to children from the surprising age of three. By harnessing the power of stories, Chess at Three’s award winning curriculum has been taught to over 150,000 children in homes, schools, and online. Children become successful chess players while also exploring the foundations of math, strategy and sportsmanship as they journey with a unique cast of characters on an exciting narrative adventure.

WHAT IS THE ROLE?

The Club Administrator is a key position in determining the success of the United Square Chess Club. He/She is a point person for curating an inspiring, exciting, and welcoming space for kids to learn chess through stories They are the first and last point of contact for students/tutors and creating an impression of warmth, professionalism and efficiency is essential. They have the knowledge and customer service know how to answer any curiosities regarding our classes/events/merchandise offerings available within the club. They must love games, children, and stories

WHAT WILL YOU DO?

The Club Administrator is a key holder and accountable for opening and closing protocols, greeting clients, administrative duties, answering client inquiries who walk by or by phone, placing merchandise, transactions and assisting tutors if needed for classroom management purposes.

ESSENTIAL FUNCTIONS:

- Opening/Closing Operations, including submission of daily POS report and assist with any other duties as requested by Club Manager
- Greeting students and parents as they arrive for class and making sure they feel comfortable while waiting for class. Keeping an eye to ensure safety and appropriate behaviour of students
- Logging student attendance, processing registrations and payments, scheduling in-home and club lessons and ensuring all changes are promptly documented and communicated to students and tutors
- Administrative duties including but not limited to stocktaking, ordering supplies and copying hilarious pictures of kings, queens, dragons, etc
- Keeping the club tidy and in order with light cleaning, giving notification for facility repairs, arranging maintenance services
- Play games

ADDITIONAL FUNCTIONS:

- Emergency coverage of classes when a tutor is tardy or absent (For example: someone throws a toaster on the subway tracks, the tutor must evacuate and now their commute is delayed. True story.)

ROLE SCOPE AND COMPLEXITY:

- The Club Administrator reports to the Club Manager
- The Club Administrator is accountable for meeting established customer service standards focusing on both internal customers (tutors, staff etc) and external customers (current clients and all potential customers).

THIS WOULD BE A GREAT FIT IF YOU HAVE:

- Min. O Levels, Polytechnic Diploma or equivalent
- Strong written and verbal communication skills. Bilingual in English and Mandarin, confident and tactful in handling customer's inquiries
- Meticulous and systematic with administrative procedures
- People-oriented personality. Exceptional customer service with front office experience or retail experience
- Ability to multitask and have experience working with kids
- Willing to participate in a Chess at Three Chess Tutor Orientation/Training (paid)
- Familiar with Microsoft Office and proficient in Word and Excel

**Job Type**: Full Time - 5 days (4 weekdays and 1 weekend) or 6 days (incl. min. 1 weekend). Part Time - min. 1 weekend per week.

Working hours: Weekday - 9.30am to 7pm, Weekends - 9am - 7pm

**Salary**: Commensurate with experience and work days per week.

Full Time from S$2,500 up to $3,500

**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week

Pay: $2,500.00 - $3,500.00 per month

**Benefits**:

- Flexible schedule
- Health insurance

Schedule:

- Day shift

Work Location: In person