Service Delivery Lead

EMQ2 is seeking a highly qualified Service Delivery Lead to join our team and work on projects that impact the lives of many. Our products, including Enterprise Login, Payment Gateways, and Training and Learning Management Systems, are used by over 1,000,000 users. We're looking for passionate professionals to grow and learn with us. If youhave more experience, you may be considered for a senior role.

**Job Overview**

The Service Delivery Lead leads and supports programs and projects using different frameworks such as Agile, Hybrid, or Waterfall. They organize and facilitate meetings and events, gather business requirements from stakeholders, and prioritize change requests and bugs to optimize business value. They also remove any impediments for the project team, manage the risk plan and client expectations, and motivate the team to deliver the service according to schedule and quality.

The Service Delivery Lead is responsible for overseeing the entire service delivery life cycle from start to finish, including design, resource allocation, and software development. They also support the execution of test plans and bug fixes and work with different parties within the client organization to accelerate service delivery progress. They also key player in team development and responsible for holding teams accountable for their commitments and maintaining a good relationship with clients, users, and stakeholders. Additionally, they also work with the finance department on COC sign-off and payment milestones.

**Good to have**:

- Great organizational, planning, and problem-solving skills
- Great interpersonal skills, collaborating and team playing
- Excellent communication and presentation skills in English
- Excellent adapting way of working to environmental constraints
- Good analytical and listening skills
- Ability to translate business requirements into functional requirements
- Excellent understanding of how user centricity is incorporated into SDLC
- Excellent understanding of how product backlog, user stories, acceptance criteria and user flows fit within the development process
- Knowledge and use of Jira and Confluence
- PMI PMP or PRINCE2 certification preferred
- PMI Disciplined Agile / SCRUM certification is a plus

**Should have**:

- Experience delivering complex projects with multi-squad teams and timelines of up to 24 months.
- Experience working with Singapore Government agencies is preferred.
- Experience in bidding preparation and submission process.
- Experience orienting teams to deploying a service-oriented attitude in dispute situations.
- Experience in presenting to project sponsors and morale management of teams.
- Strong working knowledge of Jira, Confluence, and Microsoft Office tools,including Excel, PowerPoint, and Word.
- Experience in implementing project management tools, SmartSheet, Figma, and graph drawing is a plus; ability to maintain good documents and artifacts is crucial.

**Personal traits**:

- Resourceful, independent, and able to find creative solutions to problems even under pressure.
- Meticulous in approach, paying close attention to detail and ensuring high-quality work.
- Self-motivated, self-driven, and takes the initiative to take on new tasks and responsibilities.
- Empathetic towards others and able to communicate effectively to managestakeholders' expectations.
- Proven track record of being able to grow, learn, and take on more responsibilities over time.
- Bonus for being able to immerse in the company culture, understand the values and how things work, and adapt to thework environment.

**Our Benefits**:

- Competitive remuneration package
- Flexible work schedule and remote work options
- Career progression opportunities
- Medical Insurance Coverage Open & Transparent Culture with a flat hierarchy

**How to Apply**

**Our Recruitment Process**

Based on the outcome of the interview, the hiring manager will decide if you are a suitable fit for the position. If that is the case, the HR team will reach out to you with an offer and provide next steps.