Enterprise Account Manager

5 days ago


Downtown Core, Singapore Toku Pte Ltd Full time

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity and global reach to serve the diverse needs of enterprises operating regionally.

As we continue creating momentum for our products in the APAC region and helping customers with their communications needs, we are looking for a highly motivated and experienced Enterprise Account Manager.

**What would you be doing?
- Leverage leads provided by ServiceNow to identify and secure new high-value prospects to achieve agreed financial targets.
- Own the full lifecycle for strategic opportunity from requirement gathering, budgeting, and planning through to execution, delivery, and monitoring.
- Create and be accountable for all client proposals, contracts and any further documentation.
- Respond to tenders and requests for information in a timely manner
- Develop a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 6-12 months.
- Establish and maintain long term relationships with “C” level decision makers to maximize business opportunities.
- To develop and maintain in depth knowledge of your client business and technology environment and drivers.
- Report progress, opportunities, and risks to senior management on a weekly basis.

**We would like to hear from you if**:

- Minimum 5 years of previous services sales experience gained within a SaaS software or solution sales organization.
- Experience in IT Service Management (ITSM) and Customer Service Management (CSM) modules within the ServiceNow platform will be a huge plus.
- Well-developed problem-solving skills.
- Be comfortable in negotiating complex multi-million-dollar opportunities.
- Strong grasp of commercial principles and contract negotiations with clients.
- Ability to articulate the value of a complex enterprise sale in business terms, outlining the value proposition, ROI and total cost of ownership.
- Demonstrate ability to exceed financial targets and to generate new business with customers.
- Possess a broad knowledge across technical, operational, and financial business functions, understanding how the pieces fit together for a scaling company.
- Be an excellent communicator, proactive and highly organized.
- Be experienced in Software and/or B2B SaaS in Cloud Communication space.

This role will be based in Singapore. If you would love to experience working in a start-up growing at an accelerated speed, and you think you tick most of the requirements, join us

**What would you get?**
- Possibility to work remotely oversea once a year
- Training and Development
- Competitive commission structure
- Healthcare Coverage
- 20 days Paid Annual Leave (excluding Bank holidays)



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