Customer Service Supervisor

1 week ago

Singapore PDS INTERNATIONAL PTE LTD Full time

**Job Summary**

**Company’s Quality Policy**
- Commitment to the Company’s vision as most preferred supplier.
- Commitment to Company’s mission to provide our valued customers or partners with high quality products and valued-added service at acceptable prices and returns for the company.
- Commitment to Company’s objective to provide high quality products and excellent service to all our customers.
- Develop excellent working relationships with co-workers, partners and customers.
- Strive for continuous improvement of our resources and team members to meet customers’ changing needs.

**Responsibilities**:

- Conduct necessary trainings to staff to ensure continuous growth and development of the Customer Service Team.
- Delegate and monitor the workflow for each order from creation to completion.
- Review, resolve and mitigate friction withing the team
- Develop intervention strategies to mitigate gaps in work flow in order to achieve a seamless handover of orders from team member to team member
- Drive customer attraction and retention strategy to improve on customer loyalty.
- Communicate our company’s proposition as a preferred supplier to our customers in all your dealings with the public, customers and suppliers that you deal with.
- Prepare quotations accurately, monitor customer orders precisely, record keeping, coordinate and co-operate with other team members of the same department and/or other departments to meet customers’ expectation of a reliable service.
- Attend to walk in customers for sales, service and or warranty issues.
- Explain and or provide customers with necessary product information of the products as well as communicating the use of all the products in the most professional and efficient way.
- Respond to and follow up on sales enquiries by available media or means.
- Maintain and develop existing and new customers through planned individual account support.
- Build lasting customer relationships and enhance customer satisfaction through regular telephone contact.
- Identify new business opportunities via telemarketing activities or direct mail programs as directed.
- Perform direct marketing and sales activities to generate sales as per the agreed sales and marketing plan.
- and provide relevant management information.
- Attend training and to develop relevant knowledge and skills.
- Any other responsibilities that the Management may direct or assign to you.
- The secondary function includes coordinating co-operation within departments, and/or other departments, suppliers, administrative support and assisting in marketing and management of other business activities as may be delegated.

  • Customer Service Supervisor

    1 week ago

    Singapore ALL GO EXPRESS PTE. LTD. Full time

    We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain...

  • Customer Service Officer

    4 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Service

    6 days ago

    Singapore TUCK LEE ICE PTE. LTD. Full time

    **Customer Service**: **Position Title**: Customer Service Specialist / supervisor **Responsibilities**: - Process daily orders and arrange for drivers to deliver goods. - Resolve customer complaints and maintain positive customer relationships. - Record customer feedback and provide suggestions for improvement. - Assist the team in completing daily tasks...

  • Customer Service Supervisor

    3 days ago

    Singapore EU HOLIDAYS PTE. LTD. Full time

    **Customer Service Supervisor** **Responsibilities** - Follow up and service customers’ enquiries or bookings, before and after-sales - Supervise sale team - Experienced in selling free & easy tour packages and able to meet and achieve sales target - Help customer service managers in any logistic arrangement - Opportunities for travelling...

  • Customer Service

    16 hours ago

    Singapore TUCK LEE ICE PTE. LTD. Full time

    Customer Service Position Title : Customer Service Specialist / supervisor Job Responsibilities : Process daily orders and arrange for drivers to deliver goods. Handle customer inquiries and provide answers via phone, email, WhatsApp, and other communication channels. Resolve customer complaints and maintain positive customer relationships. Record customer...

  • Customer Service Supervisor

    2 weeks ago

    Singapore UNITED LANGUAGE CENTRE PTE. LTD. Full time

    **Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a renowned language institution...

  • Customer Service Supervisor

    4 days ago

    Singapore RASA 2 PTE. LTD. Full time

    We are a Halal Restaurant operating in Central of Singapore. We have vacancy for a Customer Service Supervisor to join our team. The person should be very service orientated, dynamic and very most important - a Team Player. Your main duties would be to ensure that our diners are well looked after and that the SOPs and goals set by Management are met. You...

  • Apac Healthcare Supervisor

    3 days ago

    Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Supervisor

    4 days ago

    Singapore IDEA MANAGEMENT SERVICES PTE. LTD. Full time

    Fine dinning Japanese Ramen Restaurant and looking for Customer Service Supervisor/Captain: **Responsibilities** - Report to restaurant manager and take charge of improving service quality and overall dinning experience - Interact with customers to understand their dinning expectation, collect feedback, minimize unhappiness and complaint - Help out in...

  • Customer Service and Administrative Supervisor

    1 week ago

    Singapore MY BRIGHT EDUCATION CENTRE PTE. LTD. Full time

    **Job Title: Customer Service and Administrative Supervisor **Location**:Tampines **About Us**: We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment. We are now...