Apps Support Sr Analyst

**Responsibilities**:

- The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.-
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensures that storage and archiving procedures are in place and functioning correctly-
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.- Engages in post implementation analysis to ensure successful system design and functionality.- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Acts as advisor or coach to new or lower level analysts.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.**Qualifications**:

- 5-8 years experience in an Application Support role.- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder

**Development Value**:

- Excellent exposure to a continually improving Commodities Technology Stack and industry award-winning Business Desks in Global Markets
- We have direct ability to liaise and own issues outside of Commodities technology, such as middle office, operations, front office, business unit management and other support teams giving opportunities to facilitate effective and timely resolution to user queries and issues
- Internal Citi and External Markets training is highly supported - we look to develop and maintain our Analysts with best of class development options. This includes direct exposure with our Business SME’s who lead deep dives into how Citi handles its Oil, Gas, Power and Structured/Index products to name just a few

**Skills (Desirable)**:

- Sound knowledge on Business / understanding of financial markets and products
- Experience with Messaging Technologies (TIBCO EMS / SOLACE a plus )
- Experience with real-time monitoring systems such as ITRS Netagent, APP Dynamics or Splunk
- Job scheduling tool such as Autosys
- Issue tracking and reporting using tools such as Service Now, JIRA
- Knowledge/ experience of problem Management Tools.
- Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

**Knowledge/Experience (Essential)**:

- Working knowledge of Oracle SQL. (Able to build ad hoc SQL queries)
- Prior experience with Solaris/Linux a plus with ability to navigate the system and core administration functions. (Able to navigate the system and write shell scripting)
- Working knowledge of Python Scripting- Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques
- Working knowledge of Openlink product
- Prior E-trading Experience
- Knowledge of Microsoft operating systems/components
- Strong analytical skills & attention to detail
- IT (spreadsheet/analytical/modeling skills)
- Positive attitude and keen to learn
- Ability to work under stress and time constraints

**Competencies**
- Ensure all productions issues are logged and updated as per policies and procedures
- Effectively share information with other support team members and with other technology teams
- Ab