Senior /principal Renewals Manager (Mulesoft)

3 days ago

Singapore Salesforce Full time

**Job Category **:Customer Success Group

**Job Details**:
The Salesforce Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Renewal Managers are responsible for creating strategic partnerships with internal stakeholders such as Sales and Customer Success to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and passing insights back to the business. Renewal Managers are responsible for ensuring that their customers are set up for success while optimizing financial outcomes.

**Responsibilities**:

- Develop and execute win/win negotiation strategies for medium and large account contract renewals that optimize contract terms while protecting and enhancing customer trust.
- Partner with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data driven decisions
- Maximize account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities upon contract renewal. Own, drive and manage the renewals process in collaboration with the account team.
- Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive 'win' strategies
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
- Provide executive management with complete visibility to renewals and solicit executive involvement as required.
- Accurately maintain/update a rolling 120 day forecast of renewals in your territory and ensuring any uncovered risk is clearly communicated in order to develop resolution strategies.
- Follow and adhere to best practices for all internal processes including Opportunity Management, Data Quality, Quoting and Forecasting.
- Engage in strategic account planning with key stakeholders across the business to ensure accountability across teams. Acts as a Renewals brand ambassador.

**Required Skills/Experience**:

- 5+ years of demonstrated success in Renewals with a strong focus on negotiating contracts.
- Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level.
- Experience negotiating complex multi-year contracts.
- Strong process management, financial acumen, and adherence to policy
- Strong customer management skills, including soft skills. Ability to demonstrate a strategic mindset to enable persuasive conversations with customers
- Ability to react and adapt to potential rapid shifts in priorities and organizational policies

**Accommodations**:
**Posting Statement**:
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