Product Feedback Analyst

2 days ago


Singapore APERSONA PTE. LTD. Full time

Follow India time-zone 9am to 6pm. (Monday - Friday)

**Would you be interested to make an impact on the product improvement cycle for Microsoft Windows OS?
**About the Role**

Feedback analysis is the process of figuring out what customers think about our product. It involves collecting customer feedback—primarily as qualitative data—so we can identify why our product works or doesn't work for customers.

**You shall proactively go out and find user experiences, feedback, and bug reports, and then does some data analysis work to help the development team prioritize which bugs or features they should focus on.
This role leans towards almost a Product Analyst / User Experience Researcher.

**What you will do**
- Reading user feedback from Company feedback channels and external forums.
- Detecting patterns and anomalies in feedback data and creating an executive summary.
- Communicating with feature owners regarding found issues.
- Using dashboards and analytics tools built using advanced natural language processing techniques.
- Monitoring monthly Windows releases to provide early detection of issues.
- Reviewing past regressions to improve the program analytics capabilities.
- Working closely with engineers and data scientists to develop better tools for regression detection.
- Presenting feedback data in cross-team review meetings.

**Required Qualifications**:

- **Good mandarin and English **skill to work on data and liaise with both US and China team
- **Familiar with Analysis tool i.e NLP and Power BI would be added advantage**:

- Excellent analytical skills and making data-driven decisions
- Experience in dealing with customer feedback
- Ability to prioritize customer issues.
- Broad knowledge of operating Windows
- Demonstrated experience with large, multi-geography, diverse teams
- Excellent communication and technical skills
- Critical, creative and innovative thinking skills
- Collaboration skills - the role will require deep partnership with teams across Microsoft.
- Proficient with Excel and other BI and data visualization tools (e.g., **Power BI **)



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