Front Desk Manager

2 weeks ago

Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

The Front Desk Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests’ undesirable conduct in rooms or public areas.

The Front Desk Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team’s work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.
~ Comply with legal requirements in a lodging property
~ Conduct interviews
~ Conduct staff performance assessment process
~ Develop a work team
~ Facilitate innovation and lead team leaders to implement change
~ Foster service innovation
~ Implement service recovery framework
~ Lead workplace communication and engagement
~ Manage and review systems and processes
~ Manage crisis situations
~ Manage customer acquisition and retention programmes
~ Manage front office operations
~ Manage guest/customer experience
~ Manage loss/risk prevention
~ Manage relationship with customers
~ Manage the service brand
~ Manage workplace challenges with resilience
~ Present information
~ Solve problems and make decisions at managerial level

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