Account Manager

24 hours ago

Singapore WAFFLE TECHNOLOGIES PRIVATE LIMITED Full time

**About Waffle**:
Waffle is a CRM-first POS built for F&B brands across Southeast Asia. We help cafés, kiosks, and quick-service restaurants grow by turning first-time buyers into loyal regulars — with tools like POS, QR ordering, loyalty, payments, CRM automation, and Scan-to-Order.

We work with local FnB businesses in Singapore, Malaysia and Hong Kong to make sure that their operations run as smoothly as possible — and we are just getting started

**What You’ll Do**:
As an **Account Manager at Waffle**, you’ll work at the heart of our growth engine — managing relationships, uncovering upsell opportunities, and helping our sellers succeed long after the deal is closed.

This isn’t a “maintenance” role — it’s about growing accounts, building trust, and helping our customers win.

**You’ll be responsible for**:

- Owning and growing a portfolio of F&B sellers using Waffle
- Becoming their go-to partner for anything Waffle-related
- Spotting and pitching upsell opportunities (CRM, Payments, STO, new outlets)
- Turning happy customers into referrals and case studies
- Leading check-ins, QBRs, and the occasional kopi chat
- Coordinating with product, support, and rollout teams to deliver a great experienceHelping shape our playbook and what great AM work looks like

**Who You Are**:
This role is perfect for someone who:

- Enjoys _building real relationships _and helping people win
- Has 1-3 years of experience in Account Management, Customer Success, or Sales — preferably in SaaS, tech, or F&B
- Is confident, clear, and friendly in conversations — online and in-person
- Has strong follow-through and is highly organised
- Is hungry to grow fast with an early-stage startupBonus: Has worked with F&B clients before or loves café hopping :)

**What Success Looks Like**:
In your first 6 months, you’ll:

- Own 30-50 accounts with confidence
- Hit your monthly expansion and referral targets
- Be the reason several customers refer us to their friends
- Have your own playbook and approach documented for the next AM to learn from

**✨ Why Join Us**:

- Make a real impact in the lives of local F&B entrepreneurs
- Work in a close-knit team that moves fast and celebrates wins
- Learn directly from founders and be part of our growth story
- Competitive salary + performance-based bonusMeaningful work. Real customers. Great coffee. (Seriously.)

**How to Apply**:

- Your CV
- A quick intro (even 2-3 lines is fine)Optional: Tell us your favourite local F&B spot

We’d love to meet you

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