Quality Process Lead

1 week ago

Singapore TikTok Full time

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Training and Quality (TnQ) team aims to drive collaboration, optimization, and synergy for Trust & Safety (T&S) global functioning, whereas other T&S functions fight at the frontline for content integrity and community safety. Our team ensures the smooth operation flow of our processes, removes roadblocks, and ensures processes are streamlined for maximum efficiency for our TnQ teams.

**Responsibilities**:
As Quality Process Lead, you will manage a team of Process Analyst across APAC, handling day to day management, escalations, feedback and performance. The process team will identify opportunities for improvement, putting together an action plan to address issues and socialise with the appropriate stakeholders for their buy in.

What will I be doing?
- You will manage a team of Process Analyst, providing support, duty of care and instill a performance culture.
- Coordinate and prioritize requests putting together resources and defining an intake process that will allow the team to provide scalable solutions for the region
- Coach and develop the process team and provide ongoing onboarding and training plan to support their ongoing personal development
- Establish great relationships with all stakeholders and regularly communicate progress updates, changes and ensure alignment across the regions
- Lead all team meetings and be the voice of the team to deliver regular feedback and updates for the department
- Design and implement appropriate strategies to improve business processes, root cause immediate issues and devise feasibility and timelines of when improvements will be put into place
- Create & implement changes or improvements as needed
- Use statistical tools and methods to support & explain business goals
- Support the TnQ Leads with their questions and strategy
- Consult the Global Head of TnQ Process regarding issues, trends and updates both impacting regionally and globally

**Requirements**:

- Bachelor’s degree or higher
- At least 5 to 10 years of work experience, with the last 5 years in similar capacity
- At least 2 years of proven team managerial experience, ability to lead a cross cultural team, experience in team interactions and facilitation
- Strong experience in working with cross functional stakeholders and the ability to work with senior stakeholders globally
- Strong experience in Business Process design, communication and enhancement
- Strong prioritization skill sets
- Analytical and the ability to make decisions from facts and data.
- Strong experience in Excel / Spreadsheet
- Excellent communication in both written and spoken English.
- Preferred Qualifications: Lean process improvement and / or Six Sigma black belt qualification.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

  • Process Quality Lead

    5 days ago

    Singapore WORKLE PTE. LTD. Full time

    Role Description:This role requires a skilled and experienced Production Optimization Specialist to optimize production processes, improve quality control, and reduce costs. The successful candidate will evaluate and establish process parameters, identify and implement solutions to improve production efficiency, and lead in problem-solving corrective...

  • Construction Quality/inspection Lead

    2 weeks ago

    Singapore CUTECH PROCESS SERVICES PTE. LTD. Full time

    **Job description / responsibilities / activities/ tasks**: Interpret project specifications and develop project quality plan in consultation with project manager and Shell Quality Lead, Implementation of quality assurance and control activities in accordance with the project quality plan including but not limited to: - Establish Field QC Organization, to...

  • Business Process Manager

    2 days ago

    Singapore Singapore Quality Institute (SQI) Full time

    **(Service Excellence)** **~ SSBB or PMP | Tech Industry Customer Experience**: **Get to know the Role**: - Lead multiple process improvement projects with direct contact with senior executives in the organization. - Participate in the shaping, deployment and implementation of an enterprise-wide Lean Sigma Continuous Improvement program. Bachelor or Master...

  • Business Process Manager

    5 days ago

    Singapore Singapore Quality Institute (SQI) Full time

    **~ SSBB or PMP | Tech Industry Customer Experience**: **Get to know the Role**: - Lead multiple process improvement projects with direct contact with senior executives in the organization. - Participate in the shaping, deployment and implementation of an enterprise-wide Lean Sigma Continuous Improvement program. Bachelor or Master Degree in Business...

  • Business Process Manager

    5 days ago

    Singapore Singapore Quality Institute (SQI) Full time

    **Tech Industry Customer Experience**: **Get to know the Role**: - Lead multiple process improvement projects with direct contact with senior executives in the organization. - Participate in the shaping, deployment and implementation of an enterprise-wide Lean Sigma Continuous Improvement program. Bachelor or Master Degree in Business Administration or...

  • Cqv Lead

    2 hours ago

    Singapore PROCESS ENGINEERING SPECIALISTS PTE. LTD. Full time

    PES is an international services company providing Project Management, Construction Management, Commissioning & Qualification and Automation services to our clients in the pharmaceutical, nutritional and related sectors. With offices across Europe, Asia and US, our core focus is on consistently delivering high-quality outcomes for our multinational...

  • Process Equipment Engineer

    20 hours ago

    Singapore PROCESS ENGINEERING SPECIALISTS PTE. LTD. Full time

    Our client is seeking a highly skilled Process Equipment – CQV Lead to join their team. The successful candidate will have experience in conducting equipment/facility FAT/SAT, IQ/OQ/PQ protocols, and serving as both author and executor of QSR (KAYE validator).About Our ClientPROCESS ENGINEERING SPECIALISTS PTE. LTD. is an international services company...

  • Quality Assurance Executive

    2 weeks ago

    Singapore QUALITY MEAT PTE. LTD. Full time

    **Responsibilities**: - Work closely with all production team on the production process and oversee the day-to-day operations to ensure compliance with AVA, NEA HACCP guidelines and ISO standards - Perform the creation and revision of corporate level quality documents that support GMP operations to ensure compliance with GMP guidelines - Assist to...

  • Quality Assurance Consultant

    20 hours ago

    Singapore PROCESS ENGINEERING SPECIALISTS PTE. LTD. Full time

    We are seeking a highly skilled Process Equipment – CQV Lead to join our team at PROCESS ENGINEERING SPECIALISTS PTE. LTD. The successful candidate will have experience in conducting equipment/facility FAT/SAT, IQ/OQ/PQ protocols, and serving as both author and executor of QSR (KAYE validator).About Our ServicesWe provide project management, construction...

  • Process Safety Manager-gmp/pharma

    2 days ago

    Singapore PROCESS ENGINEERING SPECIALISTS PTE. LTD. Full time

    PES is an international services company providing Project Management, Construction Management, Commissioning & Qualification and Automation services to our clients in the pharmaceutical, nutritional and related sectors. With offices across Europe, Asia and US, our core focus is on consistently delivering high quality outcomes for our multinational...

  • Quality Lead

    1 week ago

    Singapore Autodesk Full time

    Job Requisition ID # - 24WD75727 Position overview The Global Quality Lead is a driving force behind an exceptional customer support experience. This new GCO role focuses on continuous improvement to deliver excellent customer experiences while ensuring compliance with GCO quality standards on all contact modalities across our global teams. The lead...

  • Pharma Project Lead

    3 days ago

    Singapore PROCESS ENGINEERING SPECIALISTS PTE. LTD. Full time

    PES is an international services company providing Project Management, Construction Management, Commissioning & Qualification and Automation services to our clients in the pharmaceutical, nutritional and related sectors. With offices across Europe, Asia and US, our core focus is on consistently delivering high-quality outcomes for our multinational...

  • CQV Lead Specialist

    20 hours ago

    Singapore PROCESS ENGINEERING SPECIALISTS PTE. LTD. Full time

    Job OverviewCandidates with experience in commissioning, qualification, and validation of process equipment are invited to apply for a challenging role with PROCESS ENGINEERING SPECIALISTS PTE. LTD. As a Process Equipment – CQV Lead, you will be responsible for conducting FAT/SAT, IQ/OQ/PQ protocols and serving as both author and executor of QSR (KAYE...

  • Quality Control Manager

    2 days ago

    Singapore PROTEK PROCESS ENGINEERING PTE. LTD. Full time

    Able to work independently with the complete quality control aspects of storage tank and Process piping construction including process inspection, report generation, client coordination, testinng and inspection. Able to make Project Quality Plans, Inspection & Test Plans, work Instructions and SOPs for various erection and test activities in accordance with...

  • CQV Lead

    23 hours ago

    Singapore PROCESS ENGINEERING SPECIALISTS PTE. LTD. Full time

    Roles & Responsibilities PES is an international services company providing Project Management, Construction Management, Commissioning & Qualification and Automation services to our clients in the pharmaceutical, nutritional and related sectors. With offices across Europe, Asia and US, our core focus is on consistently delivering high-quality outcomes for...

  • CQV Lead

    2 days ago

    Singapore PROCESS ENGINEERING SPECIALISTS PTE. LTD. Full time

    Roles & ResponsibilitiesPES is an international services company providing Project Management, Construction Management, Commissioning & Qualification and Automation services to our clients in the pharmaceutical, nutritional and related sectors.With offices across Europe, Asia and US, our core focus is on consistently delivering high-quality outcomes for our...

  • Quality Control Manager

    3 days ago

    Singapore PROTEK PROCESS ENGINEERING PTE. LTD. Full time

    Qualification: Degree or Diploma in Machanical Engineering from a recognised university Additional Qualification: Certified welding inspector CSWIP level 2 and ASNT Level-II NDE Technician cert. Conversant with API 620, API 650, API 653 standards inn addition to ASME, ASNT etc. Nature of Work: Able to work independently with the complete quality control...

  • Quality Assurance Lead

    5 days ago

    Singapore SAKSOFT PTE LIMITED Full time

    Saksoft PTE LIMITED seeks a Quality Assurance Lead to lead our testing efforts. In this role, you will be responsible for developing and implementing quality assurance processes and procedures.Key Responsibilities:Process Development: Create and maintain quality assurance processes and procedures.Training and Coaching: Train and coach team members on quality...

  • Process Improvement Lead

    6 days ago

    Singapore MAGFINE ENGINEERING PTE. LTD. Full time

    Role OverviewMAGFINE ENGINEERING PTE. LTD. is a leading engineering company that is seeking an experienced Process Improvement Lead to join our team. As a key member of our process improvement department, you will be responsible for identifying and implementing process improvements to enhance our product quality and efficiency.You will work closely with our...

  • Mechanical Engineer

    4 days ago

    Singapore Kinetics Process Systems Pte Ltd Full time

    Job DescriptionThe TCM Assistant will be responsible for the engineering function for TCM at Kinetics Process Systems Pte Ltd. This role requires strong technical skills and knowledge of troubleshooting, maintenance, and reliability principles.Main responsibilities include:Troubleshooting equipment failures and performing predictive and corrective...