Lead Process

2 weeks ago

Singapore Singtel Group Full time

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NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Lead Process & Quality Consultant / Process & Quality Consultant , you will play a key role in shaping and elevating delivery excellence across NCS. We are seeking a results-driven and detail-oriented individual to lead the development, implementation, and continuous improvement of processes and methodologies that drive consistent, high-quality outcomes across our global delivery teams.

What will you do?

Drive and Manage Quality/IDM/Process Improvement Initiatives

  • Engage stakeholders from different units and effect resources from different functional units to deliver the program objectives.
  • Drive program execution, evaluate effectiveness and provide timely insights to PQE management

Manage Business Processes / Methodologies

  • Manage the development, refinement of processes/methodologies (e.g. NCS IDM - Integrated Delivery Methods, including standardized policies, processes, methodologies, templates, and tools)
  • Be a process/methodologies expert to define, review and advise on process design
  • Scan industry standards and best practices and recommend updates of NCS processes/methodologies
  • Review processes defined/updated by Process Owners to ensure they are aligned to other processes and corporate standards/policies, and controls are appropriate and not excessive
  • Facilitate workshops, feedback sessions, and process reviews with stakeholders to gather input and foster buy-in
  • Curate best of breed reusable delivery samples/templates
  • Drive standardization, process improvement and process automation to improve efficiency and consistency of process practices at LOB (Line of Business) and NCS level, including defining requirements and reviewing design of project delivery systems/tools
  • Establish quality metrics and manage its collection and reporting

Capability Enablement

  • Manage enablement programs on processes/methodologies to enable delivery staff in using the processes / methodologies, including developing courseware and job aids, facilitating training and workshops
  • Generate awareness and usage of key IDM Processes and Essential Practices via monthly published Quality Matter Newsletter (EDM) and internal social media platforms

Client Satisfaction Management

  • Plan, design and manage external research consultants to run Client Experience Surveys, report the findings and analysis to Management and Client Service Units to facilitate

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