Head of Payments and Correspondent Banking Services

10 years exp

**Roles & Responsibilities**

**TD Bank Group**

Headquartered in Toronto, Canada, with approximately 90,000 employees in offices around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 26 million customers worldwide through three key business lines:

- **Canadian Retail** including TD Canada Trust, Business Banking, TD Auto Finance (Canada), TD Wealth (Canada), TD Direct Investing and TD Insurance
- **U.S. Retail** including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
- **Wholesale Banking** including TD Securities

TD had CDN$1.7 trillion in assets on October 31, 2021. TD also ranks among the world’s leading online financial services firms, with more than 15 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

In Singapore, TD operates as The Toronto-Dominion Bank, Singapore Branch and Toronto Dominion (South East Asia) Limited, which are collectively known as “TD Singapore” since 1979. The key business in Singapore is TD Securities which is part of Wholesale Banking.

**Position Summary**:
Reporting to the APAC Head of Operations, the incumbent will manage the leadership and oversight of all operational and staff aspects of the PCBS team in Singapore, consisting of 15 employees with further growth expected.

This position requires broad knowledge of payments and correspondent banking services to provide procedural, documentation and structural advices on end-to-end process to working partners, ensuring high operational efficiency and service quality that is important to enhancing client confidence in the Bank. In addition, PCBS striving to be the centre of excellence to drive and execute strategic change initiatives that will share the future of global payments today.

The incumber will:

- Work closely with key business leaders to develop business plan, ensuring the optimal use of resources, and leverage operating model to maximize efficiency, effectiveness and scale
- Be responsible for leading in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for PCBS
- Oversee a team of 15 with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
- Create an environment in which his/her team pursues effective and efficient operations of his/her respective areas, which ensuring the adequacy, adherence to and effectiveness for day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk and AML Risk
- Understand how the firm's risk appetite and risk culture should be considered while managing escalations, issues and oversight of day-to-day activities and decisions
- Manage any sensitive or escalated queries / concerns from Clients and working partners observing a high-quality standard
- Ensure adherence to firm policies and procedures contributing to the policy, procedures development and review process, with emphasis on gaps/risks and ensuring regulatory requirements are met
- Act as change agent for the team. Recommending and implementing changes to the way in which the team operates in order to improve service quality and process efficiency, and instilling a culture that embraces innovation, change and supports a global operating model
- Build a high-performance environment and implements a people strategy that attracts, retains, develops and motivates the team members so that individual and collective performance meets the standard required by fostering an inclusive work environment, communication vision / values / business strategy and managing succession and development planning for the team
- Perform duties during non-standard hours, and other duties as required.

**Attributes and Experience**:

- Minimum 10 years of professional and relevant experience in financial sector
- Proven track record in leading team and resource planning
- Strong understanding in payments/SWIFT/CLS
- Proven customer service skills
- Demonstrate an ability to work independently and collaboratively to solve complex issues
- Risk awareness and attention to details / meticulous and strong follow-up skills
- Good influencing and negotiations skills and ability to work with clients/counterparties and internal stakeholders at various levels.
- Good verbal and written communications skills
- Innovative mindset and able to drive or lead improve processes to minimize risk and increase efficiency
- Highly driven and able to work under pressure in a time sensitive environment

**Inclusiveness**:
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and custo