Senior Vice President, SD

2 weeks ago

Singapore THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED Full time

**Description**

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a **Senior Vice President, SD - Payment Services.**

**Principal Responsibilities**
- Drive exceptional Customer Service delivery of all Payments Operations services with accountability to the LOBs and GLCM
- Ensure Singapore Payments service performance levels are met in line with agreed Performance Level Agreements (PLAs), driving continuous improvement through automation and process streamlining
- Is responsible for engaging in any local or regional Transformation programmes impacting Payments Operations, ensuring that local impacts are fully understood and managed appropriately
- As a member of the ASP Regional Payments Operations Leadership, demonstrate role model behaviours and support people development, focusing on developing a fungible workforce with skills for the future
- Manage Singapore Payments operating costs and generate agreed target sustainable cost saves
- Ensure all Production Management, Operational Excellence and other operational management tools are used to drive world class operating performance
- Collaborate effectively, working closely with the GSC and ASP Regional Head of Payments to manage business relationships and ensure the region aligns to global strategy, policies, frameworks and standards
- Seek out opportunities to continuously drive improvements in the overall experience delivered to customers
- Mitigates and anticipates any risk around our control environment through execution of key controls and identification of any control weaknesses

**Qualifications**
- The jobholder must be familiar with the global financial services environment, as well as current and emerging operations best practice. Payments experience is preferred
- Extensive Operations Management or related experience and a proven track record in delivery
- Experience using a range of data sources to prioritise resource allocation
- Strong experience in managing risk
- Strong relationship management and program / transformational change management skills
- Given the role is part of a larger Payments leadership team, the jobholder is required to adopt a flexible approach in terms of work location and working hours with significant travel required at times

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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