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Program Manager, Sales Support Program Manager

2 weeks ago

Singapore Amazon Web Services Singapore Full time

Prior experience of a least 7 years in a similar team coordination capacity and have good stakeholder management skills.
- Recent experience in a fast-paced, multinational technology company.
- Strong organization skills, good time management and meticulousness to details is advantageous.
- Positive, proactive and able to exercise good judgement in an ambiguous environment.
- Able to communicate well and professionally in both speaking and writing.

Job summary

To meet the growing demand for AWS Services across the globe, we need exceptionally talented, bright, and driven people. If you have excellent organizational and communication skills, a passion for working in a fast paced, dynamic environment and a desire to provide exceptional customer service, we’d like to speak with you Here's your chance to join us as Sales Support Program Manager in our Public Sector Singapore team. In this role, you will orchestrate the day to day operations of our Public Sector sales team.

Key job responsibilities

**Key responsibilities include**:

- Manage day to day support to the Sales Team including customer coordination and scheduling, overseeing and administering team budget, supporting sales related programs, activities and information assets
- Work with Sales Enablement team to drive learning, development and pipeline program initiatives and training for the Singapore Team
- Keep up-to-date with the different platforms and tools we work with, like various tracking and reporting spreadsheets
- Collaborate between Sales team and cross functional teams such as finance, business desk, solution architects, sales operations, legal, partner, business strategy, marketing, training, professional services, sales enablement and support teams
- Provide administrative support between sales and extended cross functional teams as it relates to

a. Bid support process
b. Sales pipeline and operations reports
c. Marketing events
d. Immersion training scheduling and liaison
e. Operational ticketing issues monitoring
f. Professional services work orders
g. Training services work orders
h. Customer coordination and scheduling
i. Maintain and update PS team internal wiki
j. Customer satisfaction

About the team
Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
- Understanding the account planning processes by the sales team.
- Good understanding of Singapore Public Sector procurement and landscape
- Previous experience with CRM software (e.g Salesforce) and BI tools (e.g Tableau)

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