Boutique Manager

1 day ago

Singapore Christian Dior Couture Full time

**Position**:
Christian Dior Couture offers more than a beautiful brand to the world and clients. Ever since the first show on 12 February 1947 - introducing the New Look - the Maison (French: "House") has continued to assert its vision through elegant, timeless, and infinitely creative collections. We are looking for the one with the desire of having natural enthusiasm to join the House of Dior.

If you are immersed to have greater connection to our products, culture, team and success, we invite you to be part of the heritage, to share the passion for luxury and to be part of the DIOR family.

**Profile**:
1. Boutique Performance:

- Drive for results: Increase boutique sales
- Set targets to your department managers and define their targets per product categories in line with the budget of the boutique
- Achieve the targets set
- Monthly and yearly budgets of the boutique
- Sales results by product category across the departments
- KPI Resources (hit rate, average sales, units per sale, capture rate )
- Optimize stock levels and sell through by knowing the trends and communicating with buyers
- Communicate business updates regularly and efficiently to the Head Office

2. Customer Relation and Services:

- Be a role model, and host the clientele as in your own house, inside the boutique and increase customer flow by locally develop a network of clients and strengthening customer loyalty within a community, and develop a clientele with a high potential and profile for sales
- Guarantee the correct upkeep of the client database and use it to optimize client loyalty
- Responsible for the optimization of the use of the VIP Room, organize appointments with “Elite” customers
- Active participation to events creation and organization of in order to develop sales of all product categories

3. Team Management:

- Be the leader by bringing prestige, vision and optimism to your teams.
- Develop sales and management skills of your team, delegating responsibilities to your managers and controlling their performances regularly. (Monthly Touch Base)
- Set appropriate priorities and know how to communicate them efficiently
- Lead weekly meeting to the whole sales team and participate to department meetings on daily basis

4. Develop the Dior Universe:

- Have a clear and positive vision of the business and be able to drive individual responsibilities in order to achieve substantial growth in each department
- Find appropriate action to develop cross selling and improve the customer foot flow on each floor
- Open to changes, able to take the corrective measures when required

5. Maintain Boutique Image:

- Ensure the upkeep of the selling space and the image of the boutique
- Responsible for the image and the service offered by the team (uniform, grooming, behavior )
- Upkeep the boutique by following Visual Merchandising recommendations
- Assure the shop operational maintenance up to standards with assigned contractors like daily cleaning and up keep, weekly light touch maintenance, trimester general review of the boutique condition

6. Control the Back-office Organization:

- Run, supervise and act in case of staff or customer issues

Any other duties/matter which may be assigned from time to time by your reporting superior.

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