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Senior Manager, Client Innovation

3 weeks ago

Singapore Visa Full time

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
**Job Description** What a Senior Manager, Client Innovation does at Visa**:
We are looking for a talented individual to lead Client Innovation Engagements in Asia-Pacific. The individual will be highly involved in key deliverables within client projects that have quick turnarounds. This role would ideally suit someone who enjoys working in a small team of humble and talented people, solving complex problems, and operating in a fast-paced environment.

**Core Responsibilities**

To lead priority areas across the Innovation Centre’s mandate, including but not limited to:
Client Proof-of-Concepts (POCs)
- Defining project scope and approach, ensuring alignment with client and Visa objectives
- Craft hypotheses around challenge and problem statement, including formulating desirability, feasibility, and viability outcomes to be achieved
- Designing and delivering qualitative (e.g. ethnographic studies) and quantitative research to understand user needs and market landscape
- Structuring and facilitating client workshops (sprins) to design a holistic solution with a cross-functional team of designers, product managers, solution architects and marketers from both Visa and client side
- Ensuring top-quality client deliverables which include the value proposition, UI/UX, product roadmap, go-to-market strategy, commercials, solution architecture and development plan
- Drive eventual 0-1 product development for Visa

**Practice Lead**
- Source for engagement leads with internal stakeholders (i.e. market and hub teams), to be scoped into pipeline opportunities and executed as client engagements
- To lead expansion of innovation practice to explore trending payments development (e.g. Web 3, Embedded Finance, Biometrics, Gaming)

**Thought Leadership & Knowledge Management**
- Lead the development of thought leadership pieces to position Visa as the industry leader on payments and innovation
- Identify through thought leadership content on Visa’s right to play within emerging and untapped spaces where payments are involved
- Drive knowledge management, training, and other initiatives to impart Innovation best practices and knowledge across internal and cross-functional stakeholders

**Qualifications**
- Strong understanding of trends and themes in payments and commerce. Futurist outlook and passion for technology innovation. Understanding of Visa business and organization preferred
- More than 10 years of work experience with at least half of the time in innovation / design consulting or digital product development
- Ability to translate ambiguous client requirements into meaningful project scope and structuring the right project approach to get to the desired outputs
- Demonstrated capabilities in engaging stakeholders at the C-level - communication, presence, and thought leadership, with strong experience in designing and facilitating workshops based on human-centered design principles
- Experience in managing complex, cross-functional projects, with the agility and influential skills to work collaboratively with external and internal stakeholders across markets and functions
- Excellent verbal and written communication skills, ability to articulate and structure technical concepts into succinct and easily digestible thought pieces
- Ability to coach junior members of the team
- Minimum of Bachelor’s degree, MBA or Master Degree highly desirable

**Additional Information**
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.