Japanese Speaking Customer Service Advisor

**_ Could you help rebuild the_**_ LEGO_**_©_**_ Eiffel Tower? Or put the _**_finishing touches_**_ on a_**_ _**_brick-built_**_ Van Gogh?_**

**_If you can keep cool when LEGO© minifigures are losing their heads, then why not join our team?_**

If you think you can solve these problems and lots more, then come and join the LEGO customer service team. We’re looking for energised and empathetic people who speak both Japanese and English fluently to join our growing team of advisors in Singapore.

**About the role**

Our Consumer and Shopper Engagement Team handles over three million queries across five global contact centres from LEGO fans every year and we respond to consumers in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day totally different.

Full training will be given, and we also offer flexible working arrangements.

**Main responsibilities**
- Respond to customers in Japanese and English (both spoken and written).
- Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them.
- Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
- Cover a variety of shifts and weekends to ensure we offer best-in-class service.
- Represent the LEGO brand through our unique tone of voice.
- Prioritise and multitask to meet our customers’ expectations.

**Do you have what it takes?**
- Previous experience working in a customer facing role is a plus
- Proficiency using a computer, ability to quickly learn how to use different software
- Excellent people skills and emotional intelligence
- Attention to detail and ability to multitask and to prioritize
- Resilient mindset and ability to work in a fast-paced environment
- Highly proficient in both written and verbal in Japanese and English to communicate effectively with our consumers in the Japan market.

LI-SW1

**What’s in it for you?**:
**Here are some of what to expect**:

- ** Family Care Leave** - We offer enhanced paid leave options for those important times.
- ** Insurances** - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- ** Wellness** - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
- ** Colleague Discount** - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- ** Bonus** - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- ** Your workplace** - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

Thank you for sharing our global commitment to Children’s Rights.

**Just imagine building your dream career.**

**Then make it real.**

**Join the LEGO**®** team today.**Location**
- Singapore Hub, Singapore**Job ID**
- 0000000405**Category**
- Consumer Service & Contact Center Operations