Data Center Operation Specialist

2 weeks ago

Singapore PACTERA EDGE TECHNOLOGIES SINGAPORE PTE. LTD. Full time

Responsibilities:

- Manage circuit move, add, change and disconnection orders (MACDs) life cycle.
- Issue Letter of Authorization and Connecting Facility Assignment (LOA-CFA) and loading cross connects orders.
- Directly execute or manage local vendor technicians for circuits and cross connect delivery, provisioning and troubleshooting.
- Facilitate physical layer installation of network cabling according to cabling matrices.
- Physical circuit troubleshooting and fault analysis.
- Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.
- Responsible for coordinating and tracking requests/orders and providing weekly reports.
- Post documentation on each implementation.

Minimum qualifications:

- Bachelors' Degree with major in Telecommunication Technology.
- 2+ years experience datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
- Experience executing detailed MOPs, technical instructions, following documentation.
- Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols
- Strong troubleshooting skills technical, logístical, process, and others.
- Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
- Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
- Basic command-line proficiency in Linux/Unix and any switch OS CLI
- Able to work independently with minimum supervision.

Preferred qualifications:

- Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment.
- Experience collaborating across multiple levels and functions.
- Anticipate problems in planning and proactively limit project-impacting factors.
- Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.
- Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.

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