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As a Command Center Operation Specialist, you will be responsible for real-time monitoring and support of mission-critical data center infrastructure and network operations in a 24/7 environment.

  • Monitor and support UPS, HVAC, generators, and other critical infrastructure systems.
  • Provide Tier I support for network and data center operations.
  • Respond to and triage incoming calls, emails, and portal tickets.
  • Detect and analyze alarms; perform basic fault isolation and escalate as needed.
  • Generate and publish incident, maintenance, and advisory notifications.
  • Escalate incidents based on severity and impact using predefined protocols.
  • Communicate clearly and professionally with global teams.
  • Maintain detailed documentation of incidents and resolutions in near real-time.
  • Ensure service level agreement compliance and customer satisfaction.