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Tech Support Executive

2 weeks ago

Anson Road, Singapore Flintex Consulting Pte Ltd Full time

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:
**Customer Support**:
Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

**Product Training**:
Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

**Onboarding**:
Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

**Cross-functional **Collaboration**:
Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

**Requirement**:

- 1-2 year customer service or call center experience
- Entry level independent person that understand basic HR payroll or CPF concept can try as training will be provided

Tech Support