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Technical Deployment Lead

2 weeks ago

Singapore Empower Partners Search Full time

My client is a leading payments provider of self-service and electronic payment solutions. They are seeking a Technical Deployment Lead - POS Solutions to lead the full lifecycle of terminal deployments— from planning and execution to maintenance and optimisation. This strategic and hands-on role requires strong technical expertise and leadership capabilities to ensure smooth deployments, drive process efficiencies, and enhance stakeholder satisfaction.

**Key Responsibilities**:
**Deployment Strategy & Execution**
- Lead end-to-end deployment of payment terminals, ensuring timely and efficient rollouts
- Define and implement standardised protocols, SLAs, and KPIs to streamline operations
- Continuously refine workflows to minimize downtime and improve service delivery

**Team Leadership & Development**
- Supervise and mentor deployment staff, providing training on installation and troubleshooting
- Develop performance benchmarks and conduct regular reviews to ensure team excellence

**Technical Oversight & Compliance**
- Act as the escalation point for complex technical issues
- Ensure all deployments adhere to PCI-DSS and internal security policies
- Collaborate with Product and Tech teams to provide field-driven insights for product enhancements

**Stakeholder & Vendor Coordination**
- Serve as the main point of contact for key enterprise clients and deployment partners
- Manage third-party logistics, vendors, and contractors to meet operational targets
- Partner with cross-functional teams including Business, CX, Product, and Tech

**Reporting & Optimization**
- Monitor deployment performance metrics and generate regular reports for leadership
- Identify areas for improvement and lead initiatives to enhance quality, reduce costs, and improve turnaround time

**Requirements**:

- Minimum 8 years of experience in field operations, including 3+ years in payment terminal or POS deployment
- Proven ability to lead large-scale hardware deployment initiatives
- In-depth knowledge of PCI compliance and payment terminal hardware/software
- Strong networking fundamentals (Wi-Fi, Ethernet, cellular)
- Familiarity with CRM and deployment management platforms

**Application Process**:
License No: 24S2395

Registration No: R1657051