Professional Services Architect

Professional Services Architect

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our
product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more
about Splunk careers and how you can become a part of our journey

**Role**
As a Professional Services Architect, you will join a world-class team that provides technical and thought leadership through focused solutions within the Customer Success & Experience
Splunk’s solutions, including Splunk’s core, Security, enterprise cloud solutions and Splunk ITSI.

**Responsibilities**
- Opportunity to drive complex deployments of Splunk’s solution suite, working side by side with the customers to resolve their unique problems.
- Lead all aspects of the adoption, optimization and integration of Splunk’s core, enterprise, and enterprise cloud solutions into the customers’ business architecture.
- Serve as a thought leader and engage with leading experts to co-develop innovative strategies that redefine how customers manage, monitor, and analyse their Security,
- Partner with cross-functional teams, including Product Management, Marketing, Sales, Sales Engineering, Customer Success, Technical Enablement, Education, and Support
to enhance product offerings and service delivery
- Enable customers to solve the next wave of questions on their own.
- Maintain consistent engagement with all organisational levels, from executive leadership (C-suite) to technical staff, ensuring strategic alignment and operational execution
- Champion a culture of continuous improvement and innovation, ensuring solutions meet immediate requirements and align with long-term strategic goals
- Lead the full lifecycle of Splunk solution adoption, from initial integration to ongoing optimisation, ensuring seamless functionality within client business architectures
- Interact with customers and prospects to understand their business challenges and desired outcomes.
- Deliver presentations and technical briefings to customers on Splunk premium products and solutions.
- Assist and collaborate with Engagement Manager on Splunk Professional Services requirement evaluation, scoping and estimation of Level Of Effort.
- Commit to continuous professional development to keep abreast of the latest Splunk products, technological advancements, and industry best practices
- Mentor and coach junior consultants and partner consultants in new knowledge and process areas, in the technology, as well as in the non-technical areas.
- Good corporate citizen - two-way flow of relevant and timely information; work as a team for the most efficient use and deployment of resources.

**Requirements**:

- 5+ years of current experience in technical consulting or sales engineering with experience in Splunk Enterprise, Splunk Enterprise Cloud in large scale and highly
distributed architectures
- 3+ years experience supporting customer facing multi-tenant infrastructure (SaaS) or similar cloud related services
- Proficiency and demonstrable understanding in at least 2 of the following programming languages: Java,.NET, PHP, Ruby, Python, Node.JS, Objective-C, Java-Dalvik
3+ years of current experience working with container orchestration i.e. Kubernetes and Docker
- 3+ years of current experience working with Cloud IaaS providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure\
- Experience with automation/orchestration tools, at least two of the following: Ansible, Puppet, Chef, Terraform
- Experience with both the Unix and Windows operating systems; comfortable on thecommand line interface
- Experience developing technical documentation to include architecture diagrams, user guides, white papers or product manuals
- Familiarity with Agile work management and/or the ability to effectively communicate sophisticated processes within and across teams
- Organised with a healthy sense of urgency, able to set; communicate; and meet aggressive deadlines with competing priorities
- Ability to quickly explore, examine and understand complex problems and how they relate to the customer’s business
- Sense of business acumen and capability to bridge, influence and make informed decision based on technical consideration and business needs
- Highly collaborative team player that thrives on a high-performing, innovative team
- Experience successfully leading global end-to-end process and technology transformation projects
- Self-motivated and self-educating, always interested in keeping up with technology and improving oneself
- Knowledge of Splunk administration, or statistical and analytical modelling
- Willing to travel up to 30% across the region when circumstances permit.

**Education**:

- Bachelor’s degree in a related discipline or substantial relevant on the jo