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Professional Services Engineer

2 weeks ago

Downtown Core, Singapore Perforce Software Full time

**Role: Professional Services Engineer, Puppet**

**Location: Singapore (remote)**

Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world’s leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda, NVIDIA.

**Position Summary**:
Perforce is looking for a Professional Services Engineer (PSE) to join our growing PS team In this role, you'll help our customers succeed through training and consulting, as well as further Puppet’s product growth with direct customer feedback. The ideal Professional Services Engineer is a blend of DevOps Engineer, Client-facing Consultant, trainer, and Pre-Sales Engineer. It's a tremendous opportunity to be at the leading edge of automation trends and to see how companies in every industry approach automation or utilize our products.

As part of our Professional Services team, you will work with our customers to design and implement solutions that help them deliver software faster and more reliably. You will also deliver Puppet training and help keep that training accurate and up-to-date as our products and our customers’ needs evolve. In addition, you will be responsible for providing pre-sales support to Sales & Marketing, developing and publishing Puppet modules and products, and developing and promoting integration and tooling around Puppet products. As a Professional Services Engineer, you’ll also develop blog posts and other communication for Puppet, and work with R&D and Product Management to develop and test Puppet products.

**Responsibilities**:

- Solid experience working with Puppet Enterprise or Puppet Open Source. (Puppet 4 or anything more recent)
- 5+ years of experience in software DevOps, Systems Administration, Automation, or Network Infrastructure
- Solid background programming with Unix &/or Linux SysAdmin or DevOps, including automation
- Strong customer relations & presentation skills - must be able to speak well in front of an audience and with customers
- Excitement about working with the Puppet Enterprise and Open Source community
- Passion for problem-solving
- Excellent time and project management skills
- Technical degree (CS/IT/Eng/ITSec) or equivalent experience
- Demonstrated experience clients and internal resources in face-to-face, telephone, virtual meetings and the ability to work and interact as a member of a group or team
- Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Applicants with Puppet Certification are a plus

**Requirements**:

- Ability to travel up to 25% domestically or internationally
- Deep understanding of the practices associated with DevOps, Systems Administration, and Automation
- Hands on experience working as a Systems Administrator, Site Reliability Engineer (SRE) or DevOps engineer
- Strong customer relations & presentation skills - must be able to speak well in front of an audience and with customers
- Excitement about working with the Puppet Enterprise and Open Source community
- Passion for problem-solving
- Excellent time and project management skills
- Professional services experience in an open-source/enterprise software company
- Technical degree (CS/IT/Eng/ITSec) or equivalent experience
- Demonstrated experience working with clients and internal resources in face-to-face, telephone, virtual meetings and the ability to work and interact as a member of a group or team
- Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Applicants with Puppet Certification are a plus
- Programming skills, preferably in Ruby, Python, Go or JavaScript are preferred
- Knowledge of data center management, systems management, and monitoring, networking & security is ideal
- Perforce is an equal opportunity employer. We value diversity and celebrate its strengths._

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