Guest Experience Manager

2 weeks ago

Singapore PENINSULA.EXCELSIOR HOTEL Full time

**Responsibilities**
- Oversees the service delivery of staff-to customer operations with the extensive Front Office and F&B knowledge and skills to ensure that all service standards are of the highest level
- Responsible for daily supervision, train and inspect the performance of the assigned team to ensure a high level of guest satisfaction
- Conduct daily briefing on VIP's arrivals, functions/events and the latest happenings/trends
- Maintain immaculate grooming standards of all the staff
- Handle staff scheduling, performance as well any disciplinary matters
- Provide supervisory guidance and takes a hands-on approach to a team of service staff and be fully accountable to all guest's feedback via the One stop service call centre and digital concierge concept
- Attend meetings, custodian of all guests' feedback and provide timely resolution to meet the desired service standards

**Requirements**:

- Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Hotel Management
- at least 5 years' relevant working experience in a similar role
- Excellent command of English, both spoken and written
- Excellent interpersonal skills, ability to interact with perople of all levels
- Good analysis and problem-solving skills
- Leadership skills along with the ability to motivate a team of staff

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