Remote Desktop Support

12 hours ago


Downtown Core, Singapore ITCAN Pte Ltd Full time

Provide 1st Level IT Support, via Phone and Remote-Control tool, to manage users’ incidents and queries in a professional and timely manner. Able to work independently with minimum supervision during weekend or night shift.

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

**1. At least 2 years IT Service Desk experience or,**

**2. At least 1 year in IT Remote Support experience or,**

**3. At least 1 year IT Onsite/Desktop Support Experience**

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $2,500.00 - $3,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Night shift
- Shift system

Supplemental Pay:

- Performance bonus

**Experience**:

- Desktop support: 1 year (required)

Work Location: In person


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