
Desktop Support Engineer
2 weeks ago
**We are a fast growing company that aims to help you with all in job finding matching to your skills.**:
**Roles & responsibilities**:
**Desktop Technician will provide day to day local
**Required Technical Skills**- Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking ,Installations & Troubleshooting.**:
**Functions include**:
- **Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.**:
- **Excellent communication relationship-building and internal customer service skills**:
- **Willing to work off-hours and weekends when required for projects or emergency support.**:
- **Provide first level contact and problem resolution for customer issues.**:
- **Work with Third Party Vendors to remediate complex AV issues as needed.**:
- **Provide timely communication on issue status and resolution.**:
- **Maintain ticket updates for all reported incidents.**:
- **Should have basic knowledge of Mac operating system, to support Apple pc users.**:
- **Install, upgrade, support and troubleshoot for printers, computer hardware.**:
- **Performs general preventative maintenance tasks on computers, laptops, printers.**:
- **Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.**:
- **Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.**:
- **Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.**:
- **This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.**:
- **Provide L1 support to non‐network attached printers.**:
**To your success**
**The Recruitment Team**
**Intellect Minds Pte Ltd (Singapore)**:
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