Desktop Support Engineer

3 days ago


Downtown Core, Singapore ITCAN Pte Ltd Full time

Dear Jobseekers,

Our client is urgently looking for the below positions.

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Performed Desktop Support services to users.
- This includes receiving, prioritizing, documenting and actively resolving end user help requests. And escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging.
- Perform asset inventories.
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)

Min. ITE/Diploma graduate with 1 year experience in desktop support
- Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
- Clear Spoken & Written English.
- possess at least one (1) of the following certifications or their equivalent:

- CompTIA A+;
- CompTIA Security+;
- CompTIA Network+;
- Microsoft Certified: Windows Client; and
- Microsoft Certified: Managing Modern Desktops.
- Previous IT helpdesk and/or call center support experience, including providing remote support.

via the telephone or using remote tool will be added advantages
- Demonstrate knowledge in the support of workstations, and related components.
- Good verbal and written communication skills
- Good coordination skills
- Ability to prioritize effectively and work with a sense of urgency.
- Effectively communicates with teammates and managers.

**Salary**: $2,400.00 - $3,200.00 per month

**Experience**:

- Desktop support: 1 year (preferred)

Ability to Commute:

- Singapore 049704 (required)

Ability to Relocate:

- Singapore 049704: Relocate before starting work (required)

Work Location: In person



  • Downtown Core, Singapore ITCAN Pte Ltd Full time

    **Engineer strongly preferred to have at least 1-2 years of WOG and VIP support experience.** **Engineer will be station at MSE building (40 Scotts road) and willing to support at Waterhub (80 Toh Guan Road East)** **To be on 24x7 standby and support VIP via phone after office hour.** **- Minimum three (3) years of Desktop Support, ICT End User Computing...


  • Downtown Core, Singapore ITCAN Pte Ltd Full time

    **Engineer strongly preferred to have at least 2 years support experience.** **Job Location: Bedok, Singapore** Minimum three (3) years of Desktop Support, ICT End User Computing or Service Desk Agent experience with networking and system administration background. Ability to perform advanced technical troubleshooting and problem analysis; - Ability to...


  • Downtown Core, Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

    Provide IT desktop support and onsite support for end-user services. - Problem identification, diagnosis and rectification for both hardware and software issues. - Support desktops, notebooks, printers and other hardware components. - Installation,re-installation, troubleshooting and reconfiguration of MS Windows, Microsoft tools such as MS Office, internet...


  • Downtown Core, Singapore Itcan Pte. Limited Full time $38,400 per year

    **Engineer strongly preferred to have at least 2 years support experience.** **Job Location: Bedok, Singapore** Minimum three (3) years of Desktop Support, ICT End User Computing or Service Desk Agent experience with networking and system administration background. Ability to perform advanced technical troubleshooting and problem analysis; - Ability to...

  • Desktop Engineer

    3 days ago


    Downtown Core, Singapore EIL Global Full time

    Greetings from EIL Global, We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for...

  • Desktop Engineer

    7 days ago


    Downtown Core, Singapore EIL Global Full time $104,000 - $130,878 per year

    Key Responsibilities Include:· Provide technical support either by phone, remote access or deskside visits as needed· Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support· Smart Hands and Feet support if required· Management inventory of new and replacement...


  • Downtown Core, Singapore Intellect Minds Pte Ltd Full time

    **We are a fast growing company that aims to help you with all in job finding matching to your skills.**: **Roles & responsibilities**: **Desktop Technician will provide day to day local **Required Technical Skills**- Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network...


  • Downtown Core, Singapore Rapsys Technologies Full time

    Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office 路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software 路 Use tools and methodologies to load, copy and customize operating system configurations for deployment 路 Responsible for tracking...

  • Desktop Engineer L1

    22 hours ago


    Downtown Core, Singapore EIL Global Full time $40,000 - $60,000 per year

    Experience: 3+ YrsMode: Full time contract position - long termRole: Desktop EngineerJob Location: CAPITAGREEN, SINGAPORE 048946Key Responsibilities Include:· Provide technical support either by phone, remote access or deskside visits as neededTech should be confidence and have abilities to handle VIP users.The site has majority of VIP users and it is...


  • Downtown Core, Singapore ITCAN Pte Ltd Full time

    Troubleshoot PCs, notebooks, printers and other ICT equipment. - IT Support Providing the IT Support to the desktop support engineers Responding promptly to users' incidents. - Deploying of new devices to users. - Conduct testing and reporting of new software requested by users, - Any other ad hoc duties as assigned or required **Job Types**: Full-time,...