Senior Manager, Client

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Team Summary**

Reporting to the Regional Risk Officer, the Corporate & Regional Risk Services team is responsible for:

- driving general Risk Strategy for AP to protect Visa and promote trust in the ecosystem
- supporting the effectiveness of AP Risk covering Corporate Risk, regulation, innovation, analytics
- managing risk for the Global Issuing and Acquiring clients, and
- liaising with Global Risk and AP regional cross functional teams

**What a Senior Manager, Regional Client & Risk Services does at Visa**

The Senior Manager, Regional Client & Risk Services will partner closely with the Regional Risk Client Engagement lead in AP. She/he will play a central role in the client facing team supporting tier 1 regional clients and fintech, lead Data & Technology projects and support strategic projects to drive greater Visa differentiation for Risk Asia Pacific. This role will work very closely with the in-market Risk Managers, hub Risk and cross functional colleagues identifying needs whilst liaising with respective Global Risk teams for guidance, support and implementation.

Specifically on regional client management, she/he will:

- Be the risk manager for a select number of tier 1 issuers, acquirers and fintech partners in Visa Asia Pacific to engage and deliver engaging content on key initiatives, highlight areas for performance improvement and enable our clients to meet and solving security and risk challenges
- Work closely with in-market risk managers to understand the challenges at a market level while distilling insights for regional relevance
- Advise the account teams and hub & global functional leads on strategies related to complex operational, financial, legal and regulatory risk exposures

As the Risk Manager for these highly complex and multi-market clients, she/he is responsible to uphold trust in the Visa brand, championing security in the industry, differentiating Visa in the eyes of clients and key stakeholders whilst maintaining the integrity of the complex and fast evolving payments ecosystem.

Specifically, on Data & Technology, she/he will:

- Identify, design and implement best-in-class analytics, benchmarking and diagnostics providing compelling and actionable insights empowering better decision making
- Advise and support global data/analytics projects to meet the AP Risk client and internal needs
- Lead proactive and reactive complex, ad hoc analytics needs from risk managers

In addition, she/he will support the Head of Corporate & Regional Risk Services on ad hoc global and regional strategic and operational initiatives that help Risk leaders better run their business in AP.

**Why this is important to Visa**

Visa owns the most recognizable global brand in the financial services industry. With new and diverse players entering the payments ecosystem, constant innovation and increased government intervention, the industry is highly complex with a quickly evolving risk landscape.

The Senior Manager, Regional Client & Risk Services will play an important role in shaping Visa’s enterprise and operational risk strategies during a period of rapid innovation in the payments industry. From enabling new channels to incorporating new technologies (e.g., Tokenization, EMV 3DS) and expanding payment ecosystem (e.g. 3rd party service providers), she/he will have the opportunity to help clients to mitigate risks and innovate responsibly. She/he will be a catalyst for transforming the Global Clients AP risk strategy and AP client facing data and technology tools, with the end goal of championing payments security & forging deeper client relationships.

**Projects you will be a part of**:
The Senior Manager, Regional Client & Risk Services will be a crucial member of the Corporate & Regional Risk Services team, the Global Clients teams and the key liaison to the regional global clients’ teams. Project examples:

- Manage relationships with global issuers and acquirers (including resolving fraud & data breach events, providing stakeholder training, responding to adhoc queries & analytics requirements, and identif