Service Desk Lead

Job Title: Tech Lead - Service Desk ManagerWe are seeking a seasoned technical leader to oversee our service desk operations and provide exceptional support to our users.Key Responsibilities:Oversee the day-to-day activities of the service desk, ensuring prompt resolution of user queries and incidents.Analyze and resolve complex technical issues, escalating...

Job Responsibilities: - Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction. - Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes. - Monitor service levels and performance metrics to identify...

**Position: Lead Service Desk - End User Support **Requirements**: - Bachelor's degree in a technical field or equivalent practical experience. - ITSM Certified - Proven experience in a technical support role, preferably in a leadership capacity. - Excellent leadership and communication skills, with the ability to motivate and inspire a team. - Demonstrated...

Our client, a leading bank, is seeking an experienced Service Desk Lead to oversee and manage its IT service desk operations. This role is responsible for ensuring high-quality, timely, and effective IT support services to internal users, maintaining strong service standards, and driving continuous improvement initiatives. Key Responsibilities: Lead and...

Service Desk Quality Assurance ManagerWe are seeking an experienced Service Desk Quality Assurance (QA) Manager to oversee and drive quality across our service desk operations.Monitor customer interactions to ensure adherence to quality standards.Provide constructive feedback and coaching to service desk agents to enhance performance.Analyse data to identify...

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...

Our client, one of Asia-Pacific’s leading organizations is looking for: **Service Desk Manager** **Responsibilities** - Lead and manage the daily operations of the IT Service Desk team, ensuring timely and effective resolution of support requests. - Supervise and mentor a team of helpdesk engineers providing Level 1 and Level 2 support for Microsoft 365...

Excellent communication skills - Interpersonal skills, active listening - 1 year previous Service desk or equivalent experience - Excellent organisational skills - 1 year previous Service desk or equivalent experience - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems, MS Outlook and...

Roles & ResponsibilitiesJob Scope:· Provide 24 X 7 support on call handling, response to emails for multiple projects.· Working 12 hours night shift.· Provide cloud infra and applications monitoring.· Perform troubleshooting on incident.· Handle all categories of ITSM tickets using the ITSM system such as Service Request, change request and logging...

Roles & ResponsibilitiesNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....