Customer Experience Coordinator

3 days ago

Kallang, Singapore Luxury Tours & Travel Pte Ltd Full time

**JobScope**:

- Provide excellent customer service through personalized conversations
- Communicating in a friendly disposition regardless internally or externally.
- Respond to inquiry, feedback and provide resolution in accordance with the company service standards
- Perform data entries and quality checks on bookings for future arriving guests
- Ensure that all required reservations, ticketing, tasks or follow-up actions are completed accurately and efficiently
- Liaison between various business units on satisfying guests requests
- Determine guests’ needs and quote the appropriate rate as per requirements on all products and services
- Know the pricing, packages, and convert opportunities into sales
- Ensure compliance with all company policies and procedures and regulatory requirements.
- Excellent time management, attention to detail, and perform ad-hoc duties when assigned
- Perform other ad-hoc assignment and project as and when necessary.

**Responsibilities**:

- Minimum “O” Level or above
- Customer Service Experience with Good Communication Skills
- Responsible and Accountable, and able to Work as a Team
- Good Enthusiasm and Willingness to Learn
- Dynamic, Independent, Reliable, and Flexible Approach
- Able to offer Solutions to Daily Issues, and handle Office Administration
- Good Knowledge of MS Office and Web Chats will be an Advantage
- ** Luxury Tours & Travel partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome._

Pay: $2,500.00 - $3,000.00 per month

**Benefits**:

- Employee discount
- Professional development

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

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