Customer Experience Officer @ Geylang Bahru

5 days ago

Kallang, Singapore Persolkelly Full time $40,000 - $60,000 per year

Leading Utilities Group company

Attractive remuneration for good performance

Regular wellness programmes to promote healthy living

Work in teams that thrive on collaboration for outstanding achievement

Duration: 1 year extendable/convertible

Working Location: Kallang Sector

Working hours: 09.30am – 6.30pm (Monday to Friday) & Alternate Saturday 09.00am – 1.00pm

Job Duties

· Handles utilities related enquires and ensure prompt resolution to achieve customer satisfaction.

· Provide appropriate solutions and alternatives in a timely manner to meet required service standards.

· Handles payment arrangement requests from customers.

· Other ad-hoc duties as and when assigned.

Requirements

· Minimum 2 years of experience in contact centre or similar environment (inbound calls) and dealing with escalated cases

· Possess excellent interpersonal, communication and customer service skills

· Able to work independently in a face-paced environment while being a cohesive team

· member

· Self-directed, able to multi-task, self-motivated and able to work under pressure

· Possess initiative to respond to customer's needs with a commitment towards service

· excellence

· Proficient in MS Office applications

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

Contact number: 8189 1***

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy You acknowledge that you have read, understood, and agree with GO's Terms of Use and the Privacy Policy.

If you wish to withdraw your consent, please email us at ************** Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd

  • UEN

No E

  • EA License

No. 01C4394

  • Reg.
  • R1981246
  • Bertram Lee Kian Hui

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