IT Support Engineer
1 week ago
**Job Descriptions for the Position of **IT Support Engineer (Outsourced)**
To assist the IT manager in
- Logging support tickets/calls with the Global IT team
- Troubleshooting (based on guidance from Global IT Team)
- Onboarding devices
Personal Computer User Support
- **Installation of existing hardware/relocation of hardware with image file provided & software with image file provided.**:
- **Access to after-hours on-call support, 7 days a week (Not frequent, claimable if after office hours)**
LAN Administration
- **LAN documentation**:
- **System Inventory Tracking (HW/SW)**:
- **Monitoring of Software licenses**:
- **Warranty Management**:
- **Asset Disposal**
Systems Hardware & Software Procurement
- **Configuration recommendations**:
- **Getting a quote from vendors**:
- **Delivery/Installation follow-up**
**Coordinate and Liaise with Head Office in the Philippines on duties to be carried out & also with Contractors, ISP, Vendors for problem resolution**
There will be familiarizing training provided on the following:
- All configurations and backend troubleshooting mentioned above will be done by the Global IT team, via remote access.
- You will be there to assist in giving access and checking after the configuration/remediation is done.
**Work Location & Benefits**:
- Workplace at Eunos Techpark, Kaki Bukit Place.
- Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit.
- **Salary from $2500 to $3000.**:
- Mobile reimbursement claims up.
- Corporate Grab transport accounts for traveling related to work purposes.
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