Account Executive, General Business

**Job Category **:Sales

**Job Details**:
**About Slack, a Salesforce Company **:**Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.**

**What we're looking for...**

**As our Slack team continues to grow, we are looking for an Account Executive to join our Sales team to focus on our General Business customers in Indonesia and the Philippines. This segment represents a huge opportunity for Slack and we want someone who is eager to do the best work of their lives while supporting others in doing the same.**

**You will be responsible for driving the sales process with prospective customers as well as the expansion of existing accounts. You will work closely with our customers to understand their business objectives and act as their trusted guide for using Slack most effectively. You’ll also work with cross
- functional teams to help align our product roadmap and marketing materials with customer feedback. If you enjoy working with customers from a variety of industries in a rapidly changing environment, then come and join us**

**Some of the things you’ll be doing include...**
- **Engage with and educate customers **1:1 and at Scale **on the value of Slack in a thoughtful way**
- **Build solid customer relationships and provide recommendations based on a customer’s business needs and usage patterns**
- **Work with Marketing, Solution Engineering and Customer Success teams to drive engagement and adoption at scale**
- **Handle multiple customers simultaneously at various stages of the Slack buying cycle**
- **Handle inbound customer communication and organize/escalate issues appropriately including billing, legal, security, and technical inquiries**
**Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product**

**Who you are...**:

- You have 3-5 years relevant work experience in an account management or sales role, preferably in SaaS
- Proficiency in Bahasa Melayu and Indonesia is highly preferred for this role that requires you to cover both the Malaysia and Indonesia market
- You have a hunter attitude. You understand the value of Prospecting and take ownership for building your own pipeline
- You are a great collaborator. You leverage other Salesforce teams and Marketing, Inbound, Outbound and Partners to ensure you have enough pipeline to meet your goals
- You are a self-motivated teammate that can act independently
- You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
- You have a consistent track record of identifying customer needs and efficiently implementing solutions
- You are flexible, adaptive, and resilient
- You have excellent written and verbal communication skills

Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

**About Us**:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us
- **LI-Y**

**Accommodations**:
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