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Ai Data Service and Operation Global Lead

3 weeks ago

Singapore TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and its offices include Sydney, New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About T&S
We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The AI Data Service and Operations (ADSO) team provides safety and non-safety data annotation services, search operation services, and customer services for ByteDance's international products, helping them to build their own data ecological security.
The Safety Ops team within ADSEO (AI Data Service and Eco Operations team) under T&S is committed to addressing global concerns related to content safety and managing data service requests within the field of Artificial Intelligence.
What will I do?
We mainly provide data annotation services for the company. You will work closely with product managers, machine learning engineers, and other global stakeholders to drive the success of data labeling projects.
**Job Description**:

- Lead both Global and Regional AI Data Service Team of People Managers and Supporting Team Managers and
- Develop and lead the execution of both the tactical and strategic direction of the Global ADSO team, leading the operations, change management, and scaling/driving adoption of new programs, tools, etc.
- Lead a high performing operations team who are effective, engaged and aligned to our company culture and values
- Work with Ops Leadership and XFN teams to ensure alignment of quality assessment procedures and data delivery with product strategies
- Partner with cross-functional partners on analysis and reporting
- Coach & support AI Data Service team leads to developing and/or enhancing the Quality framework, methods for performance management, tracking KPIs, and working for any performance improvement initiatives
- Lead your team to detect, land and optimize any efficiency, productivity and accuracy improvement opportunities.
- Analyse data first hand to validate recommendations made by your team in order to drive continuous quality improvement across partner sites and workflows
- Enhance the quality process with automation of metrics by creation of dashboards
- Validate information of RCA reports created by your team and present findings to key internal stakeholders.
- Ensure that our BPO partners meet and exceed quality targets and provide support needed to achieve objective deep dives, make reports & policy recommendations and triage escalations.

**Qualifications**:
Minimum Requirements
- Minimum Bachelor of Arts/Science degree in Business, Economics or Statistics
- 5+ years in Content Quality, TnS Operations, or a similar industry
- 5+ years regional/global leadership and people management experience, with a focus on performance, culture, engagement and people growth and development
- Experience working cross-functionally, in a highly matrix, global organisation with external and internal teams with the ability to influence leadership.
- Proven project experience in machine learning/labeling-related projects along with the ability to lead effectively, prioritise projects, and ensure the delivery of high quality work under time constraints
- Proven experience of partnership with BPOs
- Strong analytical skills with the ability to perform and communicate complex data analysis to derive key insights

Preferred Requirements
- Strong proficiency in Data Analysis tools such as Microsoft Excel
- Proficiency utilising data visualisation tools such as Tableau or Power BI
- Experience in Six Sigma, Lean principles, or Operational Maturity methodologies
- Proven leader with project management, planning, presenting and communication skills
- Ability to adapt rapidly to changing work environments, work priorities, and organisational needs
- Detail oriented with the ability to create and maintain reports, procedures, proposals and presentations
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to prom