
Food Services Operations Manager
2 weeks ago
Job Title: Food Services Operations Manager
Position Overview:
**Responsibilities**:
Customer Service Excellence:
- Deliver exceptional customer service experiences by addressing inquiries and requests in a timely and professional manner. Uphold high standards of customer satisfaction and strive to exceed customer expectations.
Collaboration with Inter-Departments and Partners:
- Work closely with internal departments and external partners to ensure the high quality and timely expedition of customer inquiries and requests. Foster collaborative relationships to enhance overall service delivery.
Continuous Improvement:
- Contribute innovative ideas to better serve customers and improve operational efficiency and productivity. Actively participate in service quality initiatives to promote a positive service culture within the organization.
Administrative and Financial Management:
- Handle the collection of payments and oversee all center-related administrative duties. Ensure accuracy and efficiency in financial transactions and administrative processes.
**Requirements**:
- Minimum GCE N/O level or equivalent educational qualification.
- At least 1 year of relevant experience, preferably in food services or hospitality.
- Willingness to work on weekends and participate in shift work as required.
- Dynamic individual with a strong service aptitude and a proactive approach.
- Excellent written and oral communication skills, along with strong analytical, administrative, and interpersonal skills.
- A strong team player with a positive work attitude and commitment to exceeding expected service levels.
- Ability to function effectively and multitask in a fast-paced, dynamic environment.
- Willingness to develop and broaden individual skill sets and competencies to align with the organization's goals and adapt to transitions and disruptions.
If you have a passion for delivering exceptional food services, possess strong communication and organizational skills, and thrive in a dynamic environment, we encourage you to apply. Join our team and contribute to the success of our food services operations while maintaining a commitment to customer satisfaction and service excellence.
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