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Market Specialist, Global Response Operations, Myanmar
2 weeks ago
The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta. As the operational arm of Meta’s work in Integrity, the Specialized Enforcement Operations (SEO) team is committed to tackling high-priority, complex, or regulatory enforcement challenges that necessitate specialized operational support, including local knowledge, policy comprehension, and market and language insights, beyond what our standard systems or scaled solutions can provide. The Market Specialist will work with stakeholders in Operations, Policy, legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for Myanmar and Asia Pacific Region, as well as solve enforcement issues across a wide range of Meta markets. The Market Specialist will be part of a data-driven analysis environment that works to protect our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving impact-focused problems and, most importantly, helping to prevent them.This position is full time and is based in Singapore.
**Market Specialist, Global Response Operations, Myanmar Responsibilities**:
- Work as part of the SEO Asia Pacific team, enforcing on paid and organic (non-paid/user) content during a crisis response within the Asia Pacific region while specifically representing the Myanmar Market
- Work as part of an On-call Operational structure to enforce on critical content, particularly in response to Trusted Partner escalations, within SEO Regions with a higher focus on Myanmar
- Draw upon linguistic and expertise in Myanmar market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues present in both advertisements and user-generated content across the region
- Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in Myanmar Market and the broader Asia Pacific Region
- Contribute to the development of scalable operational solutions aimed at improving user community support within the Myanmar market, while working collaboratively with other regions
- Investigate and address issues reported on Meta products including account support requests and reports of abusive content such as graphic media, offensive language, and other objectionable materials
- Support enforcement efforts on agnostic and paid content that originates from multiple sources globally, where language expertise is not required
- Support enforcement efforts addressing advertiser friction and integrity risks to our users, local and regional advertising businesses during risk events
- Assess top-line operational metrics and partner with internal cross-functional teams to improve our processes and tools
- Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets
- Collaborate with regional cross-functional teams, such as policy and legal, to support key integrity initiatives in the market and/or the broader region
- This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, such a child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing
**Minimum Qualifications**:
- Bachelors degree and/or masters or equivalent experience
- 1+ years of professional experience within an operations environment
- Fluency in Burmese is required, as this role will involve working on issues in the local language as well as dealing with stakeholders in the market
- Experience communicating with a variety of audiences and stakeholders from Myanmar
- Demonstrated strategic thinker with analytical and problem-solving skills
- Keen interest in supporting the Facebook and Instagram community
- Demonstrated communication and team collaboration experience
- Self-starting, intellectually curious and innovated individual with experience operating in a fast-paced, ever changing environment
**Preferred Qualifications**:
- Experience with vendor management
- Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
- Experience with training, quality assurance or metrics analysis
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