Regional Account Director

JLL supports the Whole You, personally and professionally.
Regional Account Director
**What this job involves**:
Client Management
In conjunction with the IFM - Head of Industrial and FSM, develop a strategic business plan for the account.
Act as the point of contact for the delivery of facilities management services to client.
Develop and maintain a detailed understanding of client’ business and the implications for Jones Lang LaSalle’s service delivery.
Develop strong relationships with all key personnel in the client organisation.
Liaise/engage with the respective cities local MT in implementing specific regional and local activities.
Regional Account Support
**Support regional IFM accounts by**: Providing advice on local practises ; Assisting with performance management of staff.
Service Delivery
Manage the delivery of the facilities management services to all Client facilities under Jones Lang LaSalle’s management.
Ensure adherence to the contracted scope of works and manage the resourcing requirements in each city.
Liaise regularly with client and the local MTs on facilities management issues.
Develop an Account Plan for facilities management services.
Implement regional Jones Lang LaSalle initiatives such as the Compliance Review, Regional Training programmes and other initiatives as appropriate.
Drive Client specific regional initiatives.
Manage the teams to ensure the maintenance and upkeep of the facilities.
Operations Management
Develop and implement a mechanism to drive business improvement initiatives and innovations across accounts
Ensure consistency in process and procedures across accounts
Support and participate in the implementation of Engineering & Operations Services initiatives including:
Risk Management
Environmental Health and Safety
Supply Chain Management
Sustainability and Energy management
Critical Environment Management
Engineering and Operations
Transition Management
Financial Management and Reporting
Assist Client with the development of the property budgets and forecasts in accordance with Client’ financial timetable.
Establish and maintain consistency in the monthly reporting in each cities.
Prepare a regional monthly management report to the satisfaction of Client.
Review and report against agreed KPIs, metrics and savings targets.
Be responsible for the achievement and reporting of the Net Operating Revenue for the account.
Identify organic growth opportunities and cross sales.
Actively participate in the client Quarterly Business Review.
Human Resource Management
Be responsible for the selection, recruitment, personal development and performance management of staff.
Organise regular FM forums for networking and training purposes.
Ensure staff attends in-country activities to promote inter-site communication and Jones Lang LaSalle culture.
Work with HR to develop specific training and skills development programmes.
Complete succession plan for direct reports and ensure succession plans are in place, where appropriate, for all staff.
Conform with the Company Total Performance Management (TPM) programme.
Complete Individual Performance Management Plan (IPMP) or Performance Plans as appropriate and as per agreed timeline.
Extensive experience in facilities management and general management
Strong leader with proven business acumen and experience of successfully managing an international business.
Relevant Facilities / Property/Real Estate qualification
Strong people management, diversity management and cultural relationship skills to attract and develop professional staff in line with the growth of the business
Asia Pacific market experience, preferably China experience
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and w