Regional Account Director, Apac

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Regional Account Director, APAC
Recognizing that corporate clients seek creative and often integrated approaches to best manage their real estate portfolios and complex occupancy needs around the world, we have integrated our occupier businesses into a single global division - Work Dynamics. An integral part of the Work Dynamics structure is the Regional Account Director (RAD) role, which brings together multiple services to deliver comprehensive solutions for our clients, RAD works as a navigator for our clients.
The Regional Account Director is responsible for ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems, and reporting.
The role also ensures efficient and consistent operation of all services to meet contractual obligations with respect to the property portfolio of the Client throughout the APAC region as well as build strong & sustainable relationships within the client’s organization.
In addition, the role is the Change agent will drive innovative ways of thinking and working, constantly reviewing the best delivery models, along with upskilling the team, to enable a sustainable and engaged workplace experience.
This role reports to the Group Account Executive and includes direct reports such as Regional Operation Director, Sub-regional Leads, and functional leads.
Roles and Responsibilities
**The key responsibilities of this role include**:
Client Relationship Management
Understand the Rhythm of the Business, extract and translate customer expectations into innovative strategic initiatives
Convinces stakeholders based on data and challenges in a constructive manner
Balances the needs of both client and JLL, Exhibits result in orientation, Transformational Improvement
Drives creation and delivery of the strategic improvement roadmap
Promotes continuous improvement & Innovation
Role models a proactive and ownership focused mind-set
Lead & deliver, create a high-performing, integrated team who are committed to delivering exceptional client results.
Realize the transformation program on-time
Promote open, constructive, and collaborative relations with clients, superiors, subordinates, and peers
Build strong and successful strategic partnerships between client and JLL, on
- and off the direct team
Financial Management
Be responsible for the achievement of the agreed financial targets for the account; revenue, expenses, and debtors' targets.
Lead the development of the property budgets and forecasts in accordance with the financial timetable.
Meets the agreed growth targets for the account.
Contract Management
Ensures adherence to the contract requirements and intents
Responsible for the achievement of key performance indicators, service levels, and other measures as contracted
Operations
Drives operational excellence across all services delivered, aiming to simplify, standardize and automate processes and procedures to enhance our service offering and make it more sustainable.
Lead and drive the transformation of the operating structure to support work experience and overall delivery goals
Drive innovative knowledge growth and fresh ways of thinking across all the functions
Review and enhance current and future skills to drive productivity, and innovation and enable the future of work.
Develops, implements, and manages all regional initiatives and programs for the account
Drives client-specific initiatives such as savings targets, benchmarking, and best practices
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we