Commercial Operations Manager

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**JOB TITLE**:Commercial Operations Manager

**LOCATION AND DEPARTMENT**
SEA /Country Management (Solid to Country GM & Dotted to SCM Director)

**PURPOSE OF JOB**:The Commercial Operations Manager is part of the commercial team in driving growth across the various business units and ensure great customer experience. The role will need to manage a team to provides inside sales support and customer care, accurate and timely commercial, and operations support during the entire sales and operations cycle, and to manage tenders and contracts. The Commercial Operations Manager must also understand customer needs very well and be agile to respond to the customers changing needs.

**JOB FUNCTION**:

- Ensure standardized S&OP process across all BD businesses and distributors. Help achieve distributor sales target /financial reconciliation and keep healthy channel inventory
- Partner with SEA planning to directly work with Country and Business Leaders, Distributors and relevant stakeholders to establish (using Distributor in-market and inventory data) accurate demand forecasting/planning.
- Attend and ensure pre-consensus meetings are conducted according to agenda and with high quality outputs
- Analyze and provide comments to monthly country performance on In-Market Sales, Trade Sales, and Future Days’ Sales (FDS) inventory level across all businesses.
- Provide inside sales support to the key accounts team.
- Partner with Key accounts team and HR for incentive calculation
- Partner with Key accounts team, legal and compliance for tender and contracts management, using SFDC.
- Monitor and escalate inventory risks for appropriate action.
- Work closely with business teams to ensure successful implementation of corporate-level sales operation strategy, projects, and processes.
- Support businesses to streamline and optimize sales and operations processes with distributors.
- Drive the achievement of distributor KPIs by functioning as key contact person to distributors.
- Review and approve distributor charges/claims as per distributor agreement, e.g. excess pallet, urgent requests to end-customers, samples etc.
- Process owner for production of sales performance reports and incentives calculation, validation and approval routing.
- New product introduction and launch planning with cross-functional stakeholders.
- Analyze internal business trends and processes to enable Country General Manager to address or improve them.
- Perform other tasks that may be assigned from time to time.
- Distributor Management
- Monitor Distributor performance using Dashboard
- Review Distributor Channel Inventory and IMS trends
- Participate in review of Distributor Planning/Collaboration & Country S&OP (where applicable)
- Participate in annual Distributor evaluation (where applicable)
- Others
- Continuous improvement: Process, System and People
- Performs any other tasks and key projects as assigned
- Identify gaps, spot problems, diagnosis of the issues, evaluating alternatives.
- Implement remedial measures both short term & long-term
- Quick response in time, Right Solution, Communication

**POSITION REQUIREMENTS**:
**Education**:
Degree in Business Management / Supply Chain /Engineering

**Relevant Experience**:
Min 4-7 years of Supply Chain /Operations management experience

**Job Competency requirements**:
Excellent SAP, BW & APO knowledge

Possess analytical skill and ability to enjoy data mining/ report analysis

Ability to perform root cause analysis with recommendation of resolution

Excellent interpersonal and communication skills

Business and customer oriented and a good team player

Fluent English in both written & spoken. Other Asian language(s) would be a strong asset.

**BD Core competency**:

- Process Effectiveness
- Customer Focus
- Drive for results
- Continuous & Versatile Learning

**Functional (Knowledge)**:

- Demand Planning & Analysis
- Customer & Market knowledge
- Sales & Operational Planning
- CPFR
- Distributor Management

**Functional (skills)**:

- Inventory Management
- Planning / Forecasting Techniques

**Regulatory competency**:

- Good Distribution Practice for Medical Devices (GDPMDS)
- Sarbanes Oxley (SOX)

**Enterprise **Competency**:

- SAP
- APO
- BW
- Continuous Improvement Processes and Tools
- BI Tool ( eg. Qliksense, Power BI )

**Primary Work Location**:SGP The Strategy

**Additional Locations**:
**Work Shift**: