Move Coordinator

2 weeks ago

Singapore CLASSIC MOVING & STORAGE PTE. LTD. Full time

To manage, maintain, develop and improve the quality and customer ratings for the customer service department.
- To serve as a point of contact for all assignees, accounts, for both private, corporate & agent business.
- To communicate & interact with very demanding assignees / accounts and continually enhance the Company relationships with our move managers.
- Efficiently liaise with assignees, finance, operations, sales teams and destination agents to ensure the smooth flow of all moves.
- Accurate file management & administration of any agent and private move initiations.
- Ensure that all accounts are maintained to the highest level, running the move as cost efficiently as able without compromising on any quality standards.
- Maintain close communication with the accounts, colleagues and other departments.
- Use all resources available to ensure the highest customer satisfaction.
- Complete all required documentation for export and import Moves.
- Maintain and build strong relationships with all freight & ancillary suppliers.
- Liaise with any overseas agents and other global suppliers.
- Customer service excellence
- Responsiveness to a minimum of FIDI standard guidelines.
- To work closely with the move managers, sales, shipping & operations teams.
- Preparation of all job dockets and supporting documents prior to packing/del dates.
- Pre-ordering of all crates / handyman / maid or any other additional services.
- Efficiently liaise with assignees on crew arrival times or any changes in the job scheduling.
- Ensure all customs and insurance documents are collected and completed in full.
- To maintain & update all data in Moveware for files at all times.
- When required, communicate with destination agents to ensure that they have received all necessary documentation and that Customs Clearance and deliveries to our clients have been confirmed.
- Precise communication to update the clients of the shipment arrival dates.
- Accurate client file management

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