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Commercial Support Specialist

3 weeks ago

Central Singapore Livent USA Corp Full time

**About Livent**:Livent powers the things that power our lives. From the revolution in electric vehicle batteries and mobile devices to the strong, lightweight alloys and advanced polymers that take innovation further, we harness lithium technology to help the world move forward—cleaner, healthier and more sustainably.For nearly eight decades, we’ve been harnessing lithium’s potential to change the energy landscape. We are a pioneer in the lithium industry and have a rich history of breakthrough innovations and industry achievements, including partnering with Sony Corporation to develop the first ever Lithium-ion battery for commercial use.Today, Livent builds on our heritage and is a global leader in the lithium industry with a differentiated product offering, proven track record and sustainability profile. Our customer portfolio includes some of the most dynamic companies in the world, including Tesla, and BMW Group.Our customers look to us to meet the most demanding technical requirements, drawing upon our strengths in R&D with our advanced engineering capabilities, industry-leading materials science expertise, fully integrated global supply chain, and passion for continuous improvement and excellence.Together, we work to safely and sustainably convert lithium’s potential into commercial progress, driving not only incremental improvements and also next generation, transformative opportunities.For customers at the forefront of the once in a generation shift in how the world powers itself - and the fight against climate change - Livent is the lithium technology partner that’s leading the way.**Position Summary**:This is a unique Developmental Role within the Commercial Organization that comes with a vast amount of responsibility and exposure to the whole Livent Organization along with the necessary support and apprenticeship to be effective and successful. The role will be responsible for coordinating global product allocation, supporting sales, distribution sales management, data collection and analysis, and own the customer complaint resolution process.**Duties and Responsibilities**:
**Sales and Account Management**
- Responsible for annual, monthly and daily product allocation globally for select product groups including Carbonate / ASR, Hydroxide, and Chloride
- Develop intimate knowledge of customer accounts and be in direct contact with select customers
- Support execution of global pricing decisions and maintain list pricing for commercial team to include solvent pricing and other costs

**Commercial Data & Analysis**
- Coordinate and consolidate of monthly sales report, forecast consolidation and forecast changes
- Collect and analyze data (Excel, databases) as well as build insightful presentations (PowerPoint) for use with Customers, Suppliers and Management Team to support decisions
- Manage Business Intelligence (BI) budgeting and forecasting, CRM system and SharePoint

**CRM & SAP Support**
- Reviews CRM data monthly for duplicates of accounts and contacts
- Ensure critical data is in entered into new accounts (eg: customer Tier)
- Sends weekly reminders on complaints that are awaiting commercial closure

**Product Data Sheets**
- Track and help update all PDS data
- Routes through document management
- Works with Livent Communications to ensure pdf is updated on website

**Contract Management**
- Tracks all commercial agreements in SharePoint
- Compiles monthly and quarterly data for reporting to finance
- Routes agreements for signature in Adobe Sign

**Additional Responsibilities**
- Develop deep knowledge of markets, key accounts, and a general understanding of our business with a focus on how to improve the business (e.g., customer experience)
- Attend NAFTA trade shows as needed to assist in customers interactions, promotional materials, etc. as well as host on-site customer visits

**Supervisory Responsibility**:N/A**Education and Experience**
- Bachelor’s degree or equivalent in a science/engineering or technical field is required.
- One to three years of experience working in sales, marketing, R&D or function supporting the commercial activities of a specialty chemicals or materials company or an adjacent space.

**Knowledge and Skill Requirements**
- Proficient in MS Office required
- SAP experience is a plus

**Competencies**
- Willingness to Learn / Develop
- Priority Setting
- Analytical Skills
- Dealing with Ambiguity
- Communication Skills

**Physical Demands**:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand; climb or balance and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abil