Commercial Customer Support Specialist

2 weeks ago

Singapore SONOVA CONSUMER HEARING SINGAPORE PTE. LTD. Full time

**Commercial Customer Support Specialist**

**Key responsibilities**:

- Develop maximum sales potential out of assigned customers through good customer service techniques, knowledge of the company's products and services.
- Ensure orders are entered and moved through the system to shipping accurately and promptly.
- Support global key accounts and accounts with special requirements.
- Increase sales by upselling or cross selling where appropriate.
- Remain current on product information and product updates through available resources.
- Analyze customer accounts and promptly make corrections and/or modifications to files.
- Maintain updated, organized files on all assigned customers to include sales orders.
- Contact customers to obtain missing information or data to ensure an accurate customer database.
- Assist other co-workers in the department as needed.
- Support with achievement of relevant KPI targets.
- Provide repair service customer support.
- Improve global customer master data consistency and support standardized workflows for maintenance required for further progression of dependent tools and meaningful reporting.

**Pre-requisites**:

- Bachelor’s Degree/Diploma preferred, or equivalent combination of education and related experience.
- 1-3 years Customer Service experience supporting customers in the South-east Asia region.
- Strong PC Skills in MS Office, JD Edwards preferred.
- Superior customer service attitude; able to handle difficult customers with diplomacy and tact.
- Excellent communication (oral and written) skills and excellent phone skills.
- Excellent interpersonal skills.
- Strong, accurate data entry skills.
- Good organizational skills with excellent follow-through.
- Good problem-solving skills.
- Previous experience with export documentation.
- Moderate product knowledge in Consumer products.
- Understanding and experience in customer specific portals related to order process, logistics and delivery booking slots.
- Understanding of box moving business.

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