Customer Response Officer

1 week ago


Singapore SIA Engineering Company Full time

**Requisition ID**:1573

**Date**:8 Jul 2025

**Location**:SG

**Company**:SIA Engineering Company
- The Customer Response Officer (CRO) is responsible to the Customer Response Executive (CRE) for the following:
**Responsibilities**
- Serve as a focal point of contact for customer on aircraft status monitoring, work progression and smooth running of daily operations.
- Updating of flight schedules into WATS and SAP and ensure that all re-timed flights are manually amended in WATS.
- Ensure precise and on time communication regarding all schedule disruptions.
- Generate daily flight movement report.
- Ensure that E/OHFs are correctly raised for all chargeable transits.
- Collating seasonal flight schedules
- Scanning and forwarding of tech logs/fuel chits/TR check sheets to MCC/airlines.
- Follow through with differing post-flight operating procedures, depending on the airline requirement.
- Send delay reports to customer MCC, update delay reports into CAMS and consolidate all reports for weekly reporting.
- Keep track of all details regarding AOG and Ad-hoc requests.
- Performs such other duties as assigned to him/her by the Customer Response Executive (CRE)

**Requirements**:

- Dip/Nitec in Engineering or similar field is preferred
- At least 2 years working/professional in the aviation industry
- Strong analytical and interpersonal skills
- Good communication and writing skills
- Independently and make good judgment
- **Working Hours: Shift Work**
- SIAEC is proud to have received the 2024 'Gold Standard in Excellence in Talent Management & Acquisition Award' from the Singapore Human Resources Institute.

b) SIA Engineering’s retention of your personal data for 1 year for consideration of future job opportunities (where applicable)



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