S.e.a Workplace Experience Lead

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
S.E.A Workplace Experience Lead
Work Dynamics

**What this job involves**:
South East Asia Workplace Experience Lead Roles and Responsibilities

SUPERVISORY RESPONSIBILITY
Responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (BA/BS) or other relevant vocational training preferred. Minimum of 5 years related (e.g. Guest Relations, Corporate Hospitality Operations, or Customer Service) roles required. Previous managerial and multi-country experience required.

SKILLS REQUIREMENT

Communication Skills
Ability to comprehend, analyze, and interpret facility management dashboards as well as other business documents such as contracts & score cards. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Financial Knowledge
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

Other skills and/or abilities

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for improving employee’s journey within the workplace and constantly looking out for areas of improvement.

Main Duties & Responsibilities
Responsible for improving employee’s journey within the workplace by developing and implementing workplace services across SEA market. This delivery of services includes, but are not limited to:
Client Experience
Concierge
Reception Services
Guest Relations Hosting
Meeting Room Management
Client Meeting Suite Management
Engaging End-User Services
Activity-Based Working Environment
Food Services
Contract & Vendor Management
Maintains relationships with vendors that provide services and goods. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.

Stakeholder/Employee Management
Works with managers to resolve conflicting priorities. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the organization
Manages Workplace Experience team members and third-party service provider’s on-boarding process, including new employee orientation, training, equipment and software ordering.
Establishing and maintai